General Manager:Operations

Main Purpose of PositionThe successful incumbent will be responsible for overseeing the daily operations of the Cash Centre, Technical Operations, Investigations, and Central Services, ensuring that client services meet established standards, and that processes are efficient and cost-effective. Also supports Finance and Cash Operations with reconciliations, client queries, and process-related activities.KEY PERFORMANCE AREAS

Effective Management of Operations Cash CentreConduct an effective supervisory function for: Cash Centre ManagersMonthly meetings to be held to identify and resolve any issues with outsource vendors.Manage Container and equipment expensesSet standards to monitor staff productivity, allocation of work daily, monitoring of Client services, differences, problem solving, discipline & work flowEnsure proper liaison with CIT and handle all queries related to cash delivering & cash processing turnaround time of 24 hours.Liaise with the finance department or management regarding queries.Deposita mandates for cash center access.Ensure that all related systems are working and that everyone understands the processes.Performance assessments every 3 months.Manage the issue and overall control of bulk monies, staff and equipment, company policies and procedures including access control regarding operations (Cash Delivering, CIT, Bank Vendors).Monthly and weekly audits on cash holdings to be verified and accounted for daily through reconciliations and reporting to Finance and Vendors.Assist with new processes.Monthly meetings for improved efficiency.Effective Management of Operations TechnicalConduct an effective supervisory and support function for:Regional ManagersOperation ManagersRegional organizational structure fully staffed, Staff turnover analysis, proper allocation of staff to positions and structure.Set and agree objectives and performance standards with management team and ensure cascading through the organization as appropriateMonitor performance and provide feedbackPerformance assessments every 3 months.Staff communicationStaff Development: Succession Planning in place, updated and practiced Determine training needs for direct reports (in line with training and HR policy). Arrange for attendance of subordinates at scheduled training interventions and coach Managers as needed.Leadership Development in the businessLeadershipSet and maintain acceptable standards of behavior at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.Hold management team meetings and communicate to all managers and their staff through those briefingsEngagementEnsure maximum participation in Employee survey and action planningMaintain customer confidence by keeping service information confidential.Set standards to monitor staff productivity, allocation of work daily, monitoring of Client services, differences, problem solving, discipline & work flowEffective Management of Risk InvestigationManage the company policies and procedures, including access control regarding operations risk, audits and security.Meetings held monthly to assess losses and evaluate risk to the company and identification of actions to be taken to minimize risks.Monitor that the day to day losses are reported and claimed from vendors and insurance respectively.Monitor that all documentation relating to losses has been handed to the investigations administration department by each respective department before end of business daily to ensure that all losses are reported timeously.Manage all shortages & surpluses monthly &report on said losses monthly.Provide daily statistics on cash shortagesPerformance assessments every 3 monthsGeneralAny ad hoc duties required by the Director Operations and Managing Director of the companyHealth and SafetyParticipate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.Participate in safety forums created by company for example safety meetings and safety talksReport all safety incidents to the relevant peopleDiscuss all safety incidents on all levelsFollow-up on any activities assigned through safety meeting/committee/representative/managementAttend safety education and refresher programmesComply with safety policies and procedures at workplaceDistribute safety information as and when requiredWear protective clothing all the timeMINIMUM REQUIREMENTS

Qualification A Bachelor's degree in a business-related field like operations management, business administration, or a similar discipline is typically the foundationA minimum of 5-10 years of managerial experience often being sought. Skills and Attributes Managing ConflictCommunication (Written and Verbal)Negotiation skillsComputer literacy – MS OfficeBasic financial skillsAwareness of the market environmentDelivering StrategyDriving ChangeLeading PeopleDelivering PerformanceWorking with ComplexityManaging ProfessionallyCustomer ThinkingCollaborating and Co-operating