Product Owner: Technology Experience MMH250625-1
Momentum Group Limited
Date: 1 day ago
City: Centurion, Gauteng
Contract type: Full time
Role Purpose
This role is designed to bridge the gap between technology systems and user experience, ensuring that internal and external stakeholders interact with systems that are intuitive, efficient, and aligned with business goals.
As the Technology Systems Experience Lead, you will be responsible for shaping and enhancing the end-to-end experience of users interacting with our enterprise technology systems. You will work across business units to ensure that systems are designed, implemented, and continuously improved with a user-centric mindset. This role requires a blend of technical acumen, design thinking, and stakeholder engagement to drive adoption, satisfaction, and productivity.
Requirements
Experience Strategy & Design
This role is designed to bridge the gap between technology systems and user experience, ensuring that internal and external stakeholders interact with systems that are intuitive, efficient, and aligned with business goals.
As the Technology Systems Experience Lead, you will be responsible for shaping and enhancing the end-to-end experience of users interacting with our enterprise technology systems. You will work across business units to ensure that systems are designed, implemented, and continuously improved with a user-centric mindset. This role requires a blend of technical acumen, design thinking, and stakeholder engagement to drive adoption, satisfaction, and productivity.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Human-Computer Interaction, or a related field.
- 7+ years of experience in technology systems, UX design, or digital transformation roles.
- Proven experience leading cross-functional initiatives focused on user experience in enterprise environments.
- Strong understanding of enterprise IT systems (e.g., ERP, CRM, HRIS) and their impact on business operations.
- Excellent communication, facilitation, and stakeholder management skills.
- Familiarity with design thinking, agile methodologies, and user research techniques.
- Experience with tools such as ServiceNow, Salesforce, SAP, or Microsoft Dynamics.
- Certification in UX, Agile, or ITIL frameworks.
- Experience in change management and user adoption strategies.
Experience Strategy & Design
- Define and drive the user experience strategy for enterprise systems across the Group Technology portfolio.
- Collaborate with product owners, architects, and UX/UI designers to ensure systems are intuitive, accessible, and aligned with user needs.
- Lead workshops and user research initiatives to gather insights and translate them into actionable improvements.
- Act as the voice of the user in cross-functional teams, ensuring that user feedback is incorporated into system design and enhancements.
- Partner with business units to understand pain points and opportunities for improving system usability and performance.
- Identify and implement opportunities to streamline workflows, reduce friction, and enhance the overall digital experience.
- Stay current with emerging technologies and trends in enterprise UX, recommending tools and practices that elevate the user experience.
- Develop and maintain experience design standards and best practices for technology systems.
- Ensure compliance with accessibility, security, and data privacy standards in all user-facing systems.
- Define KPIs and success metrics for system experience initiatives.
- Monitor system usage, satisfaction, and performance, providing regular reports and insights to leadership.
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