Operations Support Manager

Job Description To provide tactical direction and execution of Operations activities to ensure a best in-class stakeholder experience Hello Future Operations Support Manager Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen As an Operations Support Manager you will ensure that all operational, project, and governance processes are aligned with the broader commercial strategy. The Operations Manager for Business Development is a strategic and execution-focused role responsible for optimizing internal operations that support revenue growth and client acquisition. This role requires close collaboration with cross-functional teams to manage project pipelines, streamline client onboarding, enforce compliance standards, and support vendor financial workflows Are you someone who can: Manage Governance, Risk, and Compliance

• Establish and maintain governance frameworks and internal controls to uphold business integrity.
• Collaborate with legal, compliance, and risk teams to ensure adherence to regulatory and contractual obligations.
• Oversee vendor onboarding, invoicing workflows, and partnership contracting processes.
• Manage risk registers and control frameworks to support audit readiness and mitigate operational risks.

Execute Project and Operational Management

• Lead business development operations to support client acquisition and growth initiatives.
• Manage multiple cross-functional projects, ensuring timely delivery and adherence to quality standards.
• Monitor sales pipeline activity, project progress, and revenue performance against targets.
• Coordinate internal processes to ensure seamless onboarding and service delivery for new clients.

Improve Processes and Perform Analytics

• Drive continuous improvement of operational processes to enhance efficiency, scalability, and service quality.
• Track and analyze KPIs and performance metrics to assess and optimize business development effectiveness.
• Drive accountability across teams to meet revenue and performance goals.

Education and Experience that you need to have:

• Grade 12
• Bachelor’s degree in Finance, Business Administration, Operations Management or a related field.
• Experience working within compliance-heavy or regulated environments.
• Experience in operational or project management roles, preferably within business development.

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Solution driven.
• Thrive in a collaborative environment.

Additional Requirements: In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check All statements are intended only to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified. Employees will be required to undertake any additional tasks or duties that may be within their capabilities. FirstRand Bank reserves the right to make amendments to the above in response to any material internal or external developments (e.g., market changes, new regulations, internal restructuring) Are you interested to take the step? We look forward to engaging with you further. Apply now!
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#LI-TM10 Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below 09/07/25 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.