Service Manager Global Grade13

Date: 1 day ago

City: Richards Bay, KwaZulu-Natal

Contract type: Full time

Key Output

Achievement of budget and maintaining productivity levels
Effective control of expenses
Warranty management to targets set
Achievement of daily Service Operations “KPI’s”
Effective relationships with internal and external customers
Key account service issues management
Achievement of a team environment that enables maximum productivity and profitability (includes management of HR value chain)
Team development, cohesion and motivation,
Implementation of team performance ownership program and IDP’s
Effective self-management and performance ownership
Productive vehicle management
Safety management of the section

Qualification, Experience And Competencies

Qualified earthmoving mechanic, Diesel Mechanic or Mechanical Engineering qualification
Must have at least 5 years supervisory experience
Must have extensive knowledge of service financial figures
Warranty understanding and application thereof critical
Understanding of product problem management and impact thereof
People management skills, Ability to manage extremely stressed environment
Meeting deadlines and target dates essential

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