Stakeholder Support Officer

Job Description

KEY PERFORMANCE AREAS (KPAS)

KPA 1:Support the implementation of a Comprehensive Stakeholder Engagement and Management Programme

KPI

1.1. In coordination with the Stakeholder Manager, provide support in the implementation of a Stakeholder Management Strategy and supporting processes.

1.2. Assist with the identification analysis, prioritisation and monitoring of stakeholder activities.

1.3. Support the process of stakeholder mapping and periodic review thereof.

1.4. Assist with the implementation of programmes to strengthen partnerships with key internal and

external stakeholders through alignment with SANBS’ vision and strategic objectives.

1.5. Support the divisions with processes of aligning divisional stakeholder plans to the corporate stakeholder plan.

1.6. Assist with implementing ongoing surveys to analyse and assess stakeholder groups' perceptions and needs and track the distribution of intelligence gathered to relevant internal stakeholders.

1.7. Administer the CRM programme with stakeholders.

1.8. Assist with tracking stakeholder issues and feedback and provide reports.

1.9. Develop a stakeholder management risk register and ingrate it into the divisions’ register.

1.10. Report monthly to the stakeholder Manager the departmental business scorecard.

KPA 2:Financial Management

KPI

2.1. Track the stakeholder management budget in line with strategic objectives and manage allocated funds accordingly.

2.2. Monitor department cost centre reports monthly and flag discrepancies where necessary.

2.3. Assist with the compilation of the department cost centre report as well as an explanation of variances and corrective action taken.

KPA 3:Develop and manage a Stakeholder Database

KPI

3.1. Set up a database that will provide Manage, update and maintain an electronic database of key stakeholders that will provide a snapshot of the complete relationship with each stakeholder as a central resource to be used in managing all aspects of the stakeholder management programme.

KPA 4:Project Administration Report on Projects

KPI

4.1. Assist with the administration of projects that have a direct impact on the development of services or relations between SANBS and its stakeholders.

4.2. Manage project plans for stakeholder initiatives and ensure that agreed deadlines and completion of projects are met.

4.3. Track expenses allocated to each project/initiative to ensure adherence to the approved budget.

4.4. Assist with the compilation of stakeholder reports

Competencies

Cognitive

• Holistic / Big Picture Thinking
• Problem solving
• Judgement and Decision-making
• Innovation and Creativity
  
  

Personal

• Ethical behaviour
• Flexibility / Adaptability
• Excellence Orientation
• Personal Development
• Drive and Belief in the Cause
• Resilience and Stress Management
• Professional Image and Visibility
  
  

Interpersonal

• Customer Service Orientation
• Knowledge sharing
• Conflict Management
• Teamwork
• Communication
• Collaboration
• Negotiation skills
  
  

Professional/ Technical

• Business and Financial Acumen
• Process Engineering / Systems competence
• Computer Literacy
• Best Practice Thinking.
• Project Administration Management
  
  

Leadership

• Customer Service Orientation
• Ethical Behaviour
• Excellence orientation
• Engaging Diversity
• Teamwork
  
  

Minimum Requirements

Education

• Degree in Communications / Marketing / Public Relations. or related field.
• Code B drivers’ licence.
  
  

Experience And Knowledge Requirements

• 5 Years’ experience in Stakeholder management.
  
  

Other (knowledge And Skills),

• Excellent Communication Skills.
• Excellent collaboration skills
• Computer Literacy – MS Office.
• Project management.