Grinder Field Service Technician - (Anglia, Sussex & Wessex)

Company Description

Harsco Rail, a worldwide division of Enviri Corporation, is a technological and innovative global supplier of railway track Maintenance of Way (MoW) products and services with over 100 years of operations. Harsco Rail provides expert engineering, vehicles and equipment, innovative technology, safety technology, dedicated parts and services, contracting services, and quality maintenance from nine main locations in the United States, the United Kingdom, Germany, India, Brazil, China, and Australia. Additional information can be found at www.harscorail.com.

Job Description

JOB PURPOSE

• Carry out scheduled maintenance activities in line with the VMI & VOI requirements as instructed by your Line Manager
• Assist your Line Manager with the timely rectification of outstanding machine faults and manage all machine faults via FAMS.
• To be competent in Grinder maintenance, repairs & fault finding
• Maximise machine availability
  
  

KEY RESULT AREAS

• Undertake duties in line with agreed roster
• Maintain competency in line with role requirement
• Performance of machine following the completion of maintenance tasks
• When undertaking machine-based duties you are responsible for the overall machine condition including documentation, tooling, spare parts, consumables, safety equipment and waste disposal
• Responsible for the quality and condition of your vehicle internally & externally, plus the storage of tooling, parts, equipment and PPE as per HR/ADV/H/G/004
• Ensure the OTM is signed off as ‘fit for service’ after any maintenance/repair activity
• Compliance with all company policies & procedures, including Health & Safety, Quality & Environmental
• Utilise IT equipment provided to update and access Apps and Programs associate with your role (FAMS, Q-Pulse, etc)
• Engage with your Line Manager to identify and implement continuous improvement activities
  
  

Qualifications

Qualifications and Competencies

• Recognised mechanical/electrical/maintenance qualification
• Track safety qualifications (PTS, DP)
• IT skills including Outlook, Excel, Word, Adobe, CMS (Assure), Document Control System (Q-Pulse)
• Advanced knowledge of machine and systems
• Risk assessment skills
• Excellent communication and interpersonal skills
• Self-motivated with ability to work independently
• Strong time management and prioritisation skills
• Customer-focused with attention to detail
• Team player who adheres to Harsco values:
• Uncompromising Integrity and Ethics
• Continuous Improvement
• Value Creation
• Commitment to health and safety regulations
  
  

Additional Information

Responsibilities & Duties

Will include the following, but other duties may be assigned:

• Self-motivated to complete assignments on time, yet able to determine when to ask questions for clarification or further direction.
• Provide first point of contact for all support issues for end-user technical support maximizing the end user’s experience.
• Establish and maintain effective relationships with all levels of users.
• Ensures an outstanding level of customer service by providing direct IT support to individuals throughout the organization.
• Prioritize service issues based on multiple competing priorities and objectives.
• Setup, install and maintain desktop and laptop hardware/software and peripherals and network printers
• Setup and maintain site network file structures, access rights, network security, network users, network printing and desktop user environments.
• Setup and maintain site network servers by applying patches, logging changes and monitoring error logs.
• Troubleshoot and repair problems with the site network, server, and telephony infrastructure and systems.
• Troubleshoot and resolve problems encountered in the use of site systems and desktop applications.
• Assist with maintaining computer room, site network cabling and department documentation.
• Non-business hour time may be required to repair and troubleshoot problems to provide efficient, quality service.
• Maintain site specific desktop application setup, standards and streamline processes to eliminate future problems.
• Prepare cost requests and procure equipment to meet business needs.
• Maintain site hardware/software inventories and assist with the audit of site hardware and software.
• Monitor site-based server hardware uptime, virus protection and site-based software updates.
• Assist with system backups and disaster recovery plans.
• Escalate issues and concerns to the Global Infrastructure Manager, as appropriate.
• Ensure all technical support related activities comply with the global Harsco compliance standards and procedures.
• Document all support calls for systems performance and metrics reporting.
• Dependability, regular attendance, and the ability to work extended hours are required.
• Ability to lift a minimum of 40 lbs.
• Perform other reasonably-related tasks as assigned by management
  
  

Health, Safety & Environmental Responsibilities

• To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts and omissions at work.
• Contribute to the delivery of company occupational health and welfare, safety and environmental improvement plans.
• Only undertake work for which you have been trained and (if required) certified competent.
• To comply with Risk Assessments, method statements and safe systems of work.
• Maintain and utilise all PPE provided by the employer.
• Cooperate with your employer on health, safety and environment.
• Make safe any unsafe conditions where practical and challenge unsafe work practices.
• Inform your line manager, supervisor or health and safety representative of any unsafe occurrences
• Report all, and assist with investigating relevant accidents, incidents and near misses
• Additional responsibilities as identified for Managers in PRO/S/G/015
  
  

Harsco is committed to diversity and inclusivity in the workplace, ensuring equal opportunities for all employees and applicants.