Innovations Support Partner - Cape

Tsebo Solutions Group


Date: 16 hours ago
City: Cape Town, Western Cape
Contract type: Full time
Duties & Responsibilities

System Setup & Planning

  • Support the scoping, setup, and planning of new innovations, including Time and Task Management Systems and QR Space Applications.
  • Collaborate with IT and innovation leads to coordinate installation and configuration.

QR Implementation

  • Lead the end-to-end project management of QR code deployment for Time and Task systems.
  • Coordinate the labelling, placement, and testing of QR codes across Key Account sites.

Training & Change Enablement

  • Design and deliver on-site and remote training sessions for operational teams.
  • Develop user-friendly training materials and guides to support adoption.
  • Provide hands-on support during rollout phases to build user confidence and ensure smooth transitions.
  • Gather user feedback and collaborate on solutions to enhance system usability and value delivery.

Ongoing Operational Support

  • Partner with Contract Managers and fellow Innovation Partners to monitor progress and resolve implementation challenges.
  • Ensure consistent and correct system usage aligned with reporting and operational requirements.
  • Validate that system outputs and reports meet business expectations.
  • Serve as the primary innovations liaison for cleaning teams across assigned Key Account sites.
  • Actively contribute to the Cleaning Operations Innovations Team/Framework.

Skills and Competencies

  • Proven experience in technology adoption and system implementation, ideally within cleaning or facilities management environments.
  • Strong training, coaching, and troubleshooting capabilities at an operational level.
  • Familiarity with the dynamics of cleaning services and supporting Contract Managers.
  • Technologically adept, though not necessarily holding a formal tech qualification.
  • Self-motivated and capable of working independently while collaborating with central teams and site leadership.
  • Initiative & Accountability: Proactively drives projects and takes ownership of outcomes.
  • Leadership & Influence: Inspires and empowers others, sets clear expectations, and leads by example.
  • Communication & Persuasion: Effectively communicates, negotiates, and influences stakeholders.
  • Collaboration & Empathy: Builds strong relationships, listens actively, and fosters team cohesion.

Tsebo Values Alignment

  • Integrity: Acts with honesty and transparency in all innovation initiatives.
  • Enterprising: Champions new technologies and contributes to organisational growth.
  • Caring: Provides empathetic support and training to operational teams.
  • Diligence: Ensures high-quality execution and continuous improvement of systems and processes.

Qualifications

  • Matric
  • Relevant tertiary qualification National Diploma in IT or Business Management and/or equivalent (NQF6).
  • Required: Demonstrated experience in system implementation and technology adoption in operational environments.
  • Preferred: Background in training and operational support within cleaning/FM sectors.

Work Experience

  • Industry: Cleaning services or facilities management.
  • Role Background: Technology implementation and operational support.
  • Experience: 3–5 years in a similar role.
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