Associate Product Manager - Reporting

About Us:
At impact.com, our culture is our soul. We are passionate about our people and technology and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting-edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity are rewarded. If you want to join a team where your opinion is valued, your contributions are noticed, and you enjoy working with fun and talented people worldwide, then this is the place for you!

impact.com, the world's leading partnership management platform, is transforming how businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company's powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities customers trust to purchase, get information, and entertain themselves at home, work, or on the go. To learn more about how impact.com's technology platform and partnerships marketplace drive revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oreal, Fanatics, and Levi's, visit www.impact.com.

Job Summary:

The Associate Product Manager will be crucial in executing product initiatives by gathering requirements, defining functionality, and setting clear, actionable goals that drive product delivery. They will collaborate closely with engineering and design teams to iteratively develop and deliver features that align with strategic objectives. Ensuring product quality is a key focus, requiring the ability to identify, prioritize, and resolve issues. They will leverage data insights to generate meaningful outcomes, incorporating user feedback from usability tests, surveys, and other research methods to refine the product experience. Additionally, they will contribute to product vision and roadmap planning, aligning product functionality with broader business objectives. The role demands strong stakeholder management skills, the ability to influence business strategy, alignment across teams, and continuous improvement within the product function.

Specifically within the reporting squad, the Associate Product Manager will focus on understanding the data and reporting needs of our customers. This includes gathering requirements for new reports or enhancements to existing ones, translating complex data needs into clear functional specifications, and ensuring the accuracy, usability, and performance of customer-facing reports. They will collaborate closely with data engineers, front-end developers, and UX designers to deliver intuitive and insightful reporting solutions that empower our customers, and will be responsible for validating report outputs and gathering user feedback for continuous iteration and improvement.

Essential Responsibilities

Product Execution

• Feature Specification: Gather requirements, define functionality, and set goals in a clear, actionable format that can be used to communicate with the team and drive product delivery.
• Product Delivery: Work closely with one's immediate team (engineering, design, etc.) to iteratively and quickly deliver product functionality that accomplishes pre-defined goals.
• Product Quality Assurance: Identify, prioritize, and resolve technical, functional, and business quality issues across all devices, points of sale, and use cases that apply to the product.

Customer Insight

• Fluency with Data: Use data to generate actionable insights, to leverage those insights to achieve goals set for the product, and to connect those quantified goals to meaningful outcomes for the business.
• Voice of the Customer: Leverage user feedback through usability tests, focus groups, surveys, and other forms of research to understand how users engage with the product, make better decisions, and drive meaningful outcomes for the business.
• User Experience Design: Define requirements and assist UX in delivering UX designs that are easy to use, leverage UX best practices, and dovetail with the predominant UX patterns present in the product.

Product Strategy

• Business Outcome Ownership: Drive meaningful outcomes for the business by connecting product functionality and goals to the strategic objectives of the PM's team and the company overall.
• Product Vision and Roadmapping: Contribute to the definition of an overall vision within the teams that the Associate Product Manager operates in, that connects to the strategy for the team and the company. Contribute to the definition of a clear roadmap of highly prioritized features and initiatives that deliver against that vision.

Influencing People

• Internal Customer Collaboration: Have an extreme hands on approach working with internal customers, with a focus on improvement. Being willing to dive deep into the data to identify root cause of issues, to triage issues, manage resolution of issues, and propose and execute on required improvements.
• Stakeholder Management: Proactively identify stakeholders impacted by the PM's area of ownership and to work with those stakeholders to factor their requirements into product decisions.
• Managing Up: The ability to work with senior managers and executives in the organization to help achieve goals, deliver meaningful business outcomes, and positively influence the strategic direction of the PM's team and the company.
• Other duties as assigned by the Company.

This job description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Core Competencies and Required Experience

• Minimum Qualifications:
• • Bachelor's degree in Computer Science or a related technical field or equivalent practical experience
  • 1-3 years of experience in technical product management, solution architecture, or related technical roles
  • Demonstrated success participating in the definition, management, and launch of excellent software products
• Preferred Qualifications/Competencies:
• • Familiarity with web technologies and tools (e.g., JavaScript, Google Analytics, cookies)
  • Experience in a relevant field (e.g., Digital Analytics, Performance Marketing, Privacy, Web Development, API Development, etc.)
  • Proven ability to influence cross-functional teams without formal authority
  • Excellent communication and collaboration skills to work effectively across teams
  • Experience with Agile development methodologies
  • Ownership, bias for action, a curiosity to learn and dive in, great communication, customer empathy
  • Experience working on fintech products or within financial technology sectors, particularly in payments or tax-related solutions, is a plus.

Environmental Working Conditions and Physical Effort

Under Typical Positions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers and will require prolonged sitting/standing to work at a computer.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Benefits:

• Hybrid, Casual work environment
• Responsible PTO policy
• • Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

• Training & Development
• • Learning the advanced partnership automation products
• Medical Aid and Provident Fund
• • Group schemes with Discovery & Bonitas for medical aid
  • Group scheme for provident fund
• Restricted Stock Units
• • 3-year vesting schedule pending Board approval
• Internet Allowance
• Primary caregiver leave
• Fitness club fee reimbursements
• Technology stipend

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.