Services Admin Assistant

First Technology National Services department is looking for a Services Administrator to join the team at our offices in Midrand

Key Responsibilities:

• Scheduling and Coordination: Booking service appointments, coordinating with technicians, and managing service timelines.
• Customer Interaction: Answering phone calls, responding to service inquiries, and addressing customer concerns.
• Paperwork and Record Keeping: Processing service-related paperwork, updating records, and maintaining accurate documentation.
• Order and Invoice Processing: Creating, processing, and managing quotes, orders, and invoices.
• Data Management: Ensuring data accuracy in quotes, orders, and other relevant documents.
• Problem Solving: Investigating and resolving customer issues and complaints.
• Communication: Communicating effectively with customers, technicians, and other stakeholders.
• Team Collaboration: Working with other team members to ensure efficient service delivery and high customer satisfaction.
• Inventory Management: May be involved in managing parts inventory or other service-related supplies.
• Reporting: Creating reports on service activities, performance, and customer feedback.
• Service Desk monitoring : Monitor the notifications on our ServiceDesk software and confirm assignments with the engineers.
• Capture and manage job cards and travel claims : Accurate capturing reporting of travel claims and job cards
• Training Schedules : Update training requirements of the engineers to maintain training requirements from the different OEM suppliers

Skills required :

• Strong Communication Skills: Excellent verbal and written communication is essential for interacting with customers and colleagues.
• Organizational Skills: Ability to manage multiple tasks, prioritize work, and maintain organized records.
• Problem-Solving Skills: Ability to identify and resolve issues, and find solutions to customer concerns.
• Customer Service Skills: Providing excellent customer service and ensuring customer satisfaction.
• Technical Proficiency: Proficiency with computers, relevant software, and data entry.
• Attention to Detail: Ensuring accuracy in paperwork, records, and data entry.
• Teamwork: Ability to work effectively with others to achieve common goals.