Client Service Officer

Job Advert Summary

At Pragma, we provide the opportunity for individuals to enjoy their working lives as much as their home lives. We foster a team environment in which each individual is recognised, valued, and developed to support our company strategy. We encourage people with disabilities and from diverse backgrounds to apply.

The successful incumbent will be people-oriented, have a passion for building relationships with existing and potential clients, and have the ability to interact with internal clients on the softer side of the business in a dynamic team environment.

Minimum Requirements

• A Matric certificate
• A minimum of at least 1 year relevant experience in a technical and client service environment.
• A thorough understanding of technical information relevant to the Engineering discipline.
• An ability to comprehend technical information and take the relevant action if required

Duties & Responsibilities

• System administration using various software platforms.
• Meet monthly performance measures and quarterly targets.
• Report on Client survey audits monthly.
• Follow through on remedial action of client concerns raised.
• Maintain an accurate digital filing system in line with company standards.
• Inform internal team members about scheduled client visits and appropriate actions required.
• Create opportunities raised in the Client Relationship Perception (CRP) surveys.
• Contacting clients and encouraging them to complete the Client Relationship Perception surveys and at the same time trying to foster a relationship with them where possible.
• Allocation of exception tickets raised in the client relationship perception surveys.
• Data management to ensure accurate information in the Enterprise Resource Planning (ERP) tool.
• Finalising closed tickets.
• Scan the relevant tender portal/s for relevant tenders aligned with Pragma, its associated partners, and joint ventures.