Operations Manager

Job Purpose

Bidvest International Logistcis is in the market for an Operations Manager who will ensure that the service deliveries of all the Container Yard operations are in accordance with the BidvestIL Standard Operating Procedures (QWI), pertaining to the Supply of excellent service to the client while maintaining a safe, efficient, compliant and profitable Container Yard.

Qualifications & Experience

Qualifications
Grade 12
Diploma or equivalent in Logistics or Warehousing

Experience
3 - 5 Years experience in similar position
Experience of managing teams within tight quality and efficiency parameters
Proficient in the use of Microsoft Office packages and in particular, Excel and Office
Experience in Quality Systems
Experience in training/developing staff
Experience in employee relations
Experience in performance management systems and methods

Key Responsibilities

Ensure all client containers are received, stored, picked and dispatched accurately and timeously as per agreed KPIs
Ensure the client Container Yard is managed professionally in line with all BIL Safety, Quality, and profitability standards
Ensure the client Container Yard staff receive all regulatory and developing training
Ensure the Fleet are Managed affeciantly and adhere to all SHERQ requirments
Reporting to the FM and the customer

Planning/Co-Ordination:
Plan and co-ordinate, in conjunction with relevant Supervisors as required, the timely execution of daily activities
Meeting customer requirements and expectations and to achieve CNY objectives and KPI's
Plan meetings according to FMs diary
Provide cover for other teams / other Supervisors during periods of absence, holiday, etc.

Quality:
Be responsible for ensuring that the quality of the product and service within your area is maintained at the highest possible standards for the customer including 5S standards
Ensure ISO 9001 controls and procedures are strictly adhered to.
Meet weekly departmental/team quality targets.
Carry out random quality inspections and ensure full checks are made on all remakes/ repairs/ special orders, etc.
Work closely with the SHERQ department to identify recurring quality problems, agree, initiate and monitor relevant corrective action.

Health and Safety:
Implement the company’s Health and Safety Policy, ensuring safe working conditions and practices within your area of responsibility (e.g. manual handling, use of PPE, safe use of machinery and equipment, stacking & storage, etc.).
Carry out health & safety audits and inspections as required. Record & report findings and take, or follow-up on, relevant corrective action.
Ensure that a high standard of general housekeeping is maintained on a ‘clean as you go basis’.
Ensure that full pre-use & shut down checks are carried out by users of machinery / equipment
Ensure compliance with applicable laws and company policies.

Fleet Management
Management & maintenance of all equipment in the CNY
Ensure the keeping of a logbook for all vehicles under supervision.
Ensure daily checks of Material Handling Equipment and reporting thereof.
Perform regular audits on fleet.

Customer & Supplier Liaison
Act as liaison with other departments including Senior Level Management and other facilities as well as Customer and Suppliers.
Customer liaison into resolving queries.
Liaison with Intermodal Service Provider, Warehouses and Production control
Corrective action to be implemented and managed for activities outside agreed parameters.

People Management
Conduct Performance Appraisals as per HR requirements.
Manage absenteeism and ensure BIL code of conduct are understood and not transgressed by
Establish KPA's for subordinates and manage accordingly.
General well being of personnel, including discipline.

Reporting
Ensuring that all Reports, Registers, Sheets and Systems are up to date and correct
Esuring that Reports are completed and sent out in accordance with the client agreement
Ensuring Accuracy of information send to customer and management
Compliance of monthly management reports (STATS)
Adherence and maintaining of Operational Excellence
Daily reporting to management of all KPI's, service failures and/or customer complaints when applicable.
Weekly reporting to management of all KPI's, service failures and/or customer complaints when applicable.