Customer Service Analyst

Cool Ideas Service Provider


Date: 1 day ago
City: Johannesburg, Gauteng
Contract type: Full time
Cool Ideas, leading ISP in Johannesburg requires an IT Customer Service Analyst to join our team

Job Functions

  • Logging of incoming tickets
  • Handle first line troubleshooting
  • Customer service calls (All departments)
  • Provide technical support
  • Escalations of queries
  • Willing to perform shift work
  • Provide follow up support

Experience And Knowledge Required

  • A minimum of 12 months Call Centre experience
  • A minimum of 12 months Customer Service experience
  • ISP Technical Experience
  • The ability to work under pressure

Qualifications

  • Information Technology related qualification
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