Customer Service Representative

Turn Moments into Impact. Power Possibilities with Every Transaction.

Are you passionate about people, love solving problems, and have a keen eye for detail? At Mukuru, we’re more than just a remittance company—we’re a lifeline for millions of people sending money and hope across borders. And we’re growing fast.

We’re looking for a Customer Service Representative who is ready to bring energy, accuracy, and heart to every customer interaction. If you’re the kind of person who thrives on building relationships, staying cool under pressure, and making things happen—you might be the one we’re searching for.

What You’ll Do

You’ll be the face of Mukuru—literally. This is a frontline role where you’ll assist customers with foreign exchange transactions, ensuring accuracy, speed, and top-tier service. You'll also help customers navigate the necessary documentation, ensure compliance with financial regulations, and protect our business from potential fraud.

Key Responsibilities

• Process foreign exchange transactions accurately and efficiently.
• Ensure all customer documentation is valid and compliant with regulatory requirements.
• Manage and balance your own cash stock and transactions.
• Uphold the Mukuru brand through every interaction—friendly, professional, trustworthy.
• Keep up to date on foreign exchange trends, regulations, and our internal systems (ICFX).
• Flag and report any suspicious or fraudulent documentation.
• Own your personal growth—actively participating in training and upskilling opportunities.
  
  

What You Bring

• Grade 12 or equivalent (Essential)
• Completed Mukuru Forex Consultant training course (Advantageous)
• Proven 1 year of customer service experience (Essential)
• Prior experience with foreign exchange or financial services (Desirable)
• Solid understanding of FICA and exchange control regulations
• Confidence using systems such as ICFX
  
  

Skills That Make You Shine

• Excellent communication skills (verbal and written)
• Strong attention to detail—you spot the small things others might miss
• Cool-headed and reliable in high-pressure environments
• Strong computer literacy and administrative capabilities
• Team-oriented with a big heart for customer care
  
  

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS