Program Manager - Nivoda Capital
Nivoda
Date: 1 day ago
City: Cape Town, Western Cape
Contract type: Full time
Remote
Program Manager - Nivoda Capital
Contract Type: Full Time
Location: Amsterdam, Barcelona, Cape Town, Johannesburg
Workplace Type: Hybrid
About Nivoda
Nivoda is a global B2B marketplace transforming the jewelry supply chain. Our platform connects thousands of independent jewelers with international suppliers through a seamless digital experience. With offices in London, New York, Hong Kong, and Mumbai, and customers in 50+ countries, we are growing fast and building for scale.
At our core, we’re a technology-led company driven by bold ideas, relentless execution, and a deep understanding of our customers. As we expand, we’re looking for exceptional people who are builders at heart.
The Role: Program Manager | Nivoda Capital | Collections Optimization
We’re looking for a Program Manager to lead and evolve the global collections strategy for Nivoda Capital, the embedded credit engine powering Nivoda’s B2B marketplace. This is a high-impact role that will start by owning collections end-to-end: optimizing systems, reducing aging debt, automating manual workflows, and improving customer experience across regions and currencies.
But Collections is just the beginning.
This role is designed for someone who wants to build across the financial stack. Once you’ve successfully scaled our collections function, you’ll take on the next mission-critical program, whether it’s credit automation, embedded underwriting, risk tooling, payments optimization, or the launch of new products.
You’ll sit at the intersection of Finance, Engineering, Credit Risk, and Sales, building durable, data-driven solutions that enhance our cash position and reduce friction in the customer experience.
If you love fixing messy processes, automating manual work, and tackling high-impact projects in a fast-paced fintech environment, this is your next move.
What You’ll Do
Technical & Operational Expertise
Contract Type: Full Time
Location: Amsterdam, Barcelona, Cape Town, Johannesburg
Workplace Type: Hybrid
About Nivoda
Nivoda is a global B2B marketplace transforming the jewelry supply chain. Our platform connects thousands of independent jewelers with international suppliers through a seamless digital experience. With offices in London, New York, Hong Kong, and Mumbai, and customers in 50+ countries, we are growing fast and building for scale.
At our core, we’re a technology-led company driven by bold ideas, relentless execution, and a deep understanding of our customers. As we expand, we’re looking for exceptional people who are builders at heart.
The Role: Program Manager | Nivoda Capital | Collections Optimization
We’re looking for a Program Manager to lead and evolve the global collections strategy for Nivoda Capital, the embedded credit engine powering Nivoda’s B2B marketplace. This is a high-impact role that will start by owning collections end-to-end: optimizing systems, reducing aging debt, automating manual workflows, and improving customer experience across regions and currencies.
But Collections is just the beginning.
This role is designed for someone who wants to build across the financial stack. Once you’ve successfully scaled our collections function, you’ll take on the next mission-critical program, whether it’s credit automation, embedded underwriting, risk tooling, payments optimization, or the launch of new products.
You’ll sit at the intersection of Finance, Engineering, Credit Risk, and Sales, building durable, data-driven solutions that enhance our cash position and reduce friction in the customer experience.
If you love fixing messy processes, automating manual work, and tackling high-impact projects in a fast-paced fintech environment, this is your next move.
What You’ll Do
- Own the Collections Program Roadmap Design and deliver initiatives that improve DSO, reduce aging debt, and scale with growth.
- Build & Automate Systems Partner with Engineering and Ops to create tools, workflows, and automation that eliminate manual effort and improve visibility.
- Be the KPI Owner Manage key metrics: DSO, % current receivables, aging buckets, collections efficiency, gross loss, and more.
- Lead with Empathy and Rigor Develop a scalable process that balances assertive follow-ups with world-class customer centricity. At Nivoda we start with the customer, always.
- Enable Cross-Functional Execution Work with Credit, Sales, and Finance to align strategies, manage risk, and surface customer insights.
- Drive Compliance and Documentation Ensure accurate records, insurer claim follow-ups, and adherence to global best practices.
- Scale Yourself Out Build a self-sufficient collections function and move on to the next major program within Nivoda Capital, whether it’s credit expansion, new financial product development, risk automation, or payments optimization.
Technical & Operational Expertise
- Significant experience leading projects and driving change initiatives across finance functions
- Evidence of strong quantitative background (bachelor in STEM, Business or similar; quantitative job experience)
- Proven success in building or improving collections processes at scale
- Strong grasp of financial systems (e.g. ERP, AR dashboards, workflows)
- Familiarity with workflow tools (e.g. Notion, Airtable, Salesforce, Zendesk, etc.)
- Comfort working with data, able to analyze trends and build actionable reports
- Experience owning cross-functional programs end-to-end
- Ability to think strategically and deliver tactically
- Confidence influencing stakeholders across departments and time zones
- Proven track record of successful implementation of automated procedures
- Comfortable negotiating with business customers across markets
- Excellent written/spoken English; other languages a plus
- Ability to navigate cultural nuances and business norms in global contexts
- Owns tasks from A to Z
- Resilient, resourceful, and outcomes-driven
- Thrive in high-growth, fast-changing environments
- Act like an owner: bias to action, data-informed, and customer-centric
- Intellectually curious and systems-oriented
- Work at the heart of a global scale-up disrupting an old-school industry
- Autonomy and ownership over high-impact, cross-functional programs
- Collaboration with global teams across Finance, Tech, and Operations
- Competitive salary + medical aid + generous leave
- Hybrid work model (or fully remote)
- Supportive, ambitious team culture that rewards curiosity and initiative
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