Fragrance Advisor

Key responsibility area Actions

ACHIEVE COUNTER SALES TARGETS BRAND EQUITY CLIENT EXPERIENCE Achieve monthly and annual set budgets Track counter and individual targets Sell and drive sales in order to achieve targets Assist in setting up and driving sales at counter events Provide RDM with feedback on sales/counter related issues or concerns Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines Monitor competitor activity Know your in store ranking by brand Ensure that stock is merchandised according to merchandising guidelines Know your stock versus tester ratio and report out of stocks to RDM daily to drive sales and maintain an exceptional client experience Ensure that counter hygiene standards are maintained according to brand standards at all times Uphold and reinforce the client experience standards Build relationships and loyalty with clients Recruitment of NEW customers.

Cluster Name Definition

1. Leading and Deciding
1.1 Deciding and Initiating Action
Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.

1.2 Leading and Supervising
Provides others with a clear direction; motivates and empowers others; recruits staff of a high caliber; provides staff with development opportunities and coaching; sets appropriate standards of behaviour.

2. Supporting and Co-operating

2.1 Working with People

Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

2.2 Adhering to Principles and Values
Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organizational and individual responsibility towards the community and the environment.

3. Interacting and Presenting

3.1 Relating and Networking

Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.

3.2 Persuading and Influencing

Gains clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others.

3.3 Presenting and Communicating Information

Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility.

4. Analyzing and Interpreting

4.1 Writing and Reporting

Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience.

4.2 Applying Expertise

Applies specialist and detailed technical expertise; uses technology to achieve work objectives;