Customer Support Consultant
Water Tower Group 2
Date: 12 hours ago
Contract type: Full time
Remote
, permanent position
Job Title: Customer Support Consultant
Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Consultant. In this role, you will be responsible for providing excellent customer service and support to our clients, ensuring their satisfaction with our products and services. This is a full-time, permanent position with opportunities for growth within the company.
Key Responsibilities:
Serve as the main point of contact for customers, answering inquiries and providing support via phone, email, and chat
Identify and resolve customer issues in a timely and efficient manner
Educate customers on our products and services, providing recommendations and solutions to meet their needs
Maintain accurate and detailed customer records in our database
Collaborate with other departments to ensure prompt and effective resolution of customer concerns
Continuously improve customer satisfaction by monitoring and analyzing customer feedback
Stay up-to-date on product knowledge and industry trends to better assist customers
Qualifications:
High School Diploma Or Equivalent Required, Bachelor's Degree Preferred
2+ years of experience in a customer service or support role
Excellent communication skills, both verbal and written
Strong problem-solving and critical thinking skills
Ability to multitask and prioritize in a fast-paced environment
Proficient in Microsoft Office and experience with CRM software
Knowledge of water treatment industry is a plus
Benefits:
Competitive salary
Comprehensive health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and holidays
Opportunities for growth and advancement within the company
If you are a customer-focused individual with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity to join our team at Water Tower Group. We value diversity and are an equal opportunity employer.
Job Title: Customer Support Consultant
Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Consultant. In this role, you will be responsible for providing excellent customer service and support to our clients, ensuring their satisfaction with our products and services. This is a full-time, permanent position with opportunities for growth within the company.
Key Responsibilities:
Serve as the main point of contact for customers, answering inquiries and providing support via phone, email, and chat
Identify and resolve customer issues in a timely and efficient manner
Educate customers on our products and services, providing recommendations and solutions to meet their needs
Maintain accurate and detailed customer records in our database
Collaborate with other departments to ensure prompt and effective resolution of customer concerns
Continuously improve customer satisfaction by monitoring and analyzing customer feedback
Stay up-to-date on product knowledge and industry trends to better assist customers
Qualifications:
High School Diploma Or Equivalent Required, Bachelor's Degree Preferred
2+ years of experience in a customer service or support role
Excellent communication skills, both verbal and written
Strong problem-solving and critical thinking skills
Ability to multitask and prioritize in a fast-paced environment
Proficient in Microsoft Office and experience with CRM software
Knowledge of water treatment industry is a plus
Benefits:
Competitive salary
Comprehensive health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and holidays
Opportunities for growth and advancement within the company
If you are a customer-focused individual with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity to join our team at Water Tower Group. We value diversity and are an equal opportunity employer.
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