Technical Support Consultant (Hospitality POS)
Yoco
Date: 13 hours ago
City: Cape Town, Western Cape
Contract type: Full time
Who We Are
Yoco was founded in 2015, and we’ve been breaking down barriers, unlocking economic opportunities and opening commerce for people to thrive ever since.
We’re the payments provider for over 200 000 self-employed, and process over US$3 billion annually.
We have ±350 team members globally, all with a bias for boldness and a passion for simple, progressive solutions. We believe in uniting different people to solve hard problems, together.
Our mission of making society more equal requires a variety of people, with different backgrounds and points of view, to keep building solutions that make life easier for emerging businesses.
We’re growing fast. With growth comes compelling challenges. If you’re an ambitious problem-solver, with big ideas, a passion for doing good, bright, grounded and courageous; you’re likely to thrive at Yoco.
We don’t stop pushing. We break things to rebuild. We challenge ourselves and each other. We’re constantly evolving - and we’re doing it fast.
Grow With Us.
The Team
At Yoco, our Technical Support team plays a vital role in empowering entrepreneurs to succeed. This isn’t just another customer support team - it’s a group of dedicated specialists who understand the value they bring by ensuring our customers have the support they need, exactly when they need it.
Our team’s focus is not only to resolve issues but also to learn from every interaction, helping us refine and improve our products to make the Yoco experience seamless and delightful.
The Opportunity
You’ll be at the forefront of supporting our merchants in the food and beverage industry, specialising in our Table point-of-sale solution and related payment products.
After completing an in-depth onboarding and training program, you’ll be equipped to assist customers with some of their most complex challenges. You'll work as part of a tight-knit, collaborative team that shares knowledge and supports one another in delivering an exceptional customer experience.
You'll also have the opportunity to work across teams, contributing insights to improve our products and advocating for the needs of the merchants we serve.
In a typical week, you will:
We’re looking for brave people who want to grow. And as Yoco grows we hope they stay with us, long term.
Growing can be a daunting task and it’s not for everyone. We never stop pushing, we break things to rebuild, we challenge ourselves, and inspire each other to push further.
So, who are you? You’re a curious problem-solver with a passion for doing good. You’re bright and grounded, experimental and brave. You play open cards and get stuck in. You’re not afraid of change. You close the loop.
Find Out More About Who We Are Here.
We encourage applicants from diverse backgrounds to apply and ask that you please send your application in English and help us reduce unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV.
Yoco is the all-in-one digital commerce platform for small businesses.
As one of Africa’s largest fintech companies, we make it easy to sell anywhere, manage your business from anywhere, and grow with smart insights—all under one Yoco profile.
Founded in 2015, we've helped over 200,000 small businesses across South Africa accept card payments and access capital—often for the first time.
Our ecosystem of payments, software, and tools works seamlessly under one Yoco account. Behind it all is a global team of 350+ people across South Africa and the Netherlands, building world-class solutions for small business growth.
Yoco was founded in 2015, and we’ve been breaking down barriers, unlocking economic opportunities and opening commerce for people to thrive ever since.
We’re the payments provider for over 200 000 self-employed, and process over US$3 billion annually.
We have ±350 team members globally, all with a bias for boldness and a passion for simple, progressive solutions. We believe in uniting different people to solve hard problems, together.
Our mission of making society more equal requires a variety of people, with different backgrounds and points of view, to keep building solutions that make life easier for emerging businesses.
We’re growing fast. With growth comes compelling challenges. If you’re an ambitious problem-solver, with big ideas, a passion for doing good, bright, grounded and courageous; you’re likely to thrive at Yoco.
We don’t stop pushing. We break things to rebuild. We challenge ourselves and each other. We’re constantly evolving - and we’re doing it fast.
Grow With Us.
The Team
At Yoco, our Technical Support team plays a vital role in empowering entrepreneurs to succeed. This isn’t just another customer support team - it’s a group of dedicated specialists who understand the value they bring by ensuring our customers have the support they need, exactly when they need it.
Our team’s focus is not only to resolve issues but also to learn from every interaction, helping us refine and improve our products to make the Yoco experience seamless and delightful.
The Opportunity
You’ll be at the forefront of supporting our merchants in the food and beverage industry, specialising in our Table point-of-sale solution and related payment products.
After completing an in-depth onboarding and training program, you’ll be equipped to assist customers with some of their most complex challenges. You'll work as part of a tight-knit, collaborative team that shares knowledge and supports one another in delivering an exceptional customer experience.
You'll also have the opportunity to work across teams, contributing insights to improve our products and advocating for the needs of the merchants we serve.
In a typical week, you will:
- Provide technical support via phone, email, web, and in-app chat, ensuring timely and effective resolution.
- Specialise in troubleshooting Yoco’s Table POS solution, supporting merchants with setup, transactions, menu management, and stock control.
- Assist with networking and hardware issues, diagnosing connectivity problems that may impact point-of-sale performance.
- Log and track support tickets, ensuring issues are escalated appropriately and resolved within SLAs.
- Analyse support trends, identifying recurring issues and working to prevent future problems.
- Conduct system walkthroughs and training sessions, ensuring merchants can confidently use the Table POS system.
- Support escalations and complex cases, working closely with internal teams to resolve critical merchant challenges.
- Contribute to our knowledge base, improving self-service resources to reduce merchant friction.
- 3+ years of experience in a remote technical support role, ideally in payments, fintech, or POS systems.
- You must have prior experience providing support on hospitality POS systems (not retail POS)
- Experience in a product-led organisation, especially in banking, finance, fintech, or IT systems support.
- Solid understanding of networks, WiFi, and internet connectivity, with the ability to troubleshoot POS-related tech issues.
- Ability to navigate multiple platforms and support tools while handling multiple conversations at once.
- Comfortable working shifts, including weekends and public holidays to support our merchants when they need us most.
We’re looking for brave people who want to grow. And as Yoco grows we hope they stay with us, long term.
Growing can be a daunting task and it’s not for everyone. We never stop pushing, we break things to rebuild, we challenge ourselves, and inspire each other to push further.
So, who are you? You’re a curious problem-solver with a passion for doing good. You’re bright and grounded, experimental and brave. You play open cards and get stuck in. You’re not afraid of change. You close the loop.
Find Out More About Who We Are Here.
We encourage applicants from diverse backgrounds to apply and ask that you please send your application in English and help us reduce unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV.
Yoco is the all-in-one digital commerce platform for small businesses.
As one of Africa’s largest fintech companies, we make it easy to sell anywhere, manage your business from anywhere, and grow with smart insights—all under one Yoco profile.
Founded in 2015, we've helped over 200,000 small businesses across South Africa accept card payments and access capital—often for the first time.
Our ecosystem of payments, software, and tools works seamlessly under one Yoco account. Behind it all is a global team of 350+ people across South Africa and the Netherlands, building world-class solutions for small business growth.
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