French - Customer care Agent

We are looking for a dynamic and customer-focused French-Speaking Customer Care Agent or Spanish speaking agent to join our international contact centre team. This role is ideal for someone with strong interpersonal skills, solid IT proficiency, and previous experience in delivering excellent customer service in a fast-paced, multilingual global call centre environment.

Key Responsibilities

• Respond to customer queries via phone, email, and chat in French and English
• Resolve customer issues efficiently, professionally, and with empathy
• Escalate complex queries to the relevant departments when necessary
• Accurately log all customer interactions in the CRM system
• Assist customers with account issues, billing inquiries, and product information
• Follow up with customers to ensure resolution and satisfaction
• Maintain up-to-date knowledge of products, services, and company policies
• Contribute to continuous improvement by providing customer feedback and identifying process inefficiencies
  
  

Requirements

• Minimum 3–5 years of experience in a high-volume international call centre
• Fluent in French and or Spanish (native or professional level) and English
• Strong IT skills: confident using CRM systems, helpdesk platforms, and Microsoft Office Suite
• Excellent communication and problem-solving skills
• Ability to multitask, prioritize, and manage time effectively
• Customer-oriented mindset with a passion for service excellence
• South Africa ID or Residence Permit is essential
  
  

Desired Skills

• Fluency in French or Spanish
• communications skills
• IT skills
• problem solving and customer service
  
  

Employer & Job Benefits

• no