ASD Support Consultant Accounts & Vehicles (Junior)

Date: 13 hours ago

City: Edenvale, Gauteng

Contract type: Full time

Motus IT Applications Service Desk is currently looking for a permanent ASD Support Consultant- Accounts & Vehicles.

This role’s core function is the support business regarding Accounts and VM functionality within the IMS/DMS.

Knowledge transfer to team members.

This role’s core function is the support business regarding Accounts and VM functionality within the IMS/DMS.

Knowledge transfer to team members.

Overall – Daily, Weekly and Monthly:
- IMS & DMS system support to customers
- Daily time management and call resolutions
- Regular management feedback on all areas of work
- Be alert to logs and escalate same problem tickets timeously
- Customer support via telephone
- Responsible for follow up on ageing tickets
- Professional Customer Relation Phone Etiquette always
- Follow policies and procedures in place by management
- Escalation and re-allocation of tickets to other departments via team leader
- Escalation of tickets to vendors via team leader
- Should be able to work under pressure according to deadlines
- Promote team culture
Other:
- Month end Support cell phone (Sat)
- After hours support when required during the week / weekends

Matric & IT related Degree/Diploma
3 years’ experience on DMS applications mandatory (Drive, Drive IA, Evolve, Rev8)
3 years’ experience in the Motor Industry trade and dealership in the Accounts and VM field would be beneficial
Strong analytical, problem solving and critical thinking skills
Strong in Excel
Understanding and experience in working on a support desk platform

Be able to work in a team and communicate efficiently with team members, team leaders, management and business users
Multi-tasking and time-management skills, with the ability to prioritize tasks
Highly organized and detail-orientated
Ability to work in a complex multi-faceted and fast paced organization
Ability to work well under pressure

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