Support Analyst IT

My client, a leader in strategic supply chain software, is looking for a Support Analyst to join his team based in Cape Town. The role needs both the IT skills as well as understanding and preferably some experience in the supply chain industry. A Degree in IT or related field is required, with experience in technical support i.e. software, hardware, network troubleshooting techniques.

Qualifications And Skills

• Degree in Computer Science, IT, IE or related field
• Excellent communication skills
• Proficiency in support tools and ticketing system
• Solid analytical and problem solving abilities
• Customer and service focussed
• Proactive and adaptable to new technologies
• Detail oriented
• Continuous improvement mindset
  
  

Key responsibilities

• Technical support and troubleshooting i.e. diagnose and resolve software, hardware and network issues for clients and internal team
• Client communication and assistance
• Incident and problem management
• Documentation and reporting i.e. create and update support documentation including FAQs, guides and knowledge base articles; generate reports on support activities, incidents and resolutions for management review.
  
  

If you are a good match with the required attributes for this role, please apply online. South African citizens only.

Orange Recruiting (Pty) Ltd

Your Specialists in Supply Chain Recruiting

Desired Skills

• IT technical support
• inventory systems
• supply chain
  
  

Employer & Job Benefits

• To be discussed