Manager - GCC - ICS Operations

EMPLOYMENT TYPE: Permanent

DEPARTMENT: Fund Services

DIVISION: Institutional Client Services

WORKPLACE STRUCTURE: Hybrid

Role Overview

PURPOSE OF JOB

Role

Reporting into the Associate Director within the Governance, Control and Change pillar of the Institutional Client Services Fund Operations team, the Manager will support our Operational Governance and Control function the role will be to:

• Manage the ICS Fund operations governance framework and associated controls to ensure the framework is adhered to.
• Identify and review existing group and jurisdictional policies and procedures, identify gaps and work with jurisdictional teams to create new or update group and or operational P&P’s.
• Take responsibility for tracking and reporting progress and delivering operational best practice workshops during the implementation of the group and or operational P&P’s.
• Manage the analysis and reporting of operational breach and errors and to track operational remedial actions to completion, escalating where applicable.
• Ensure appropriate operational MI reporting is delivered to facilitate the various risk and oversight committees operational reporting.
• Explore and manage to completion opportunities where MI reporting or operational processes can be automated to create efficiencies for both the operational teams and ICS operations team.
• Deliver the ICS Fund Operations Quality Assurance program, ensuring that the relevant test program is created, testing is completed, and appropriate reporting is delivered.
  
  

Management

MAIN RESPONSIBILITIES AND DUTIES

• Manage ICS Fund Operations Policies and procedure initiatives, produce detailed process and procedure documentation.
• Quality Assurance: Develop and implement an ICS fund operations quality assurance plan that facilitates operational excellence via early identification of non-compliance.
• ISAE3402 management: Manage ISAE3402 initiatives, audit engagement, internal testing and escalation to minimize the impact on internal resourcing.
• ICS Fund Operations Workshops and spotlight:Drive operational excellence through operational workshops and internal communication initiatives.
• Root Cause Analysis: Manage B&E root causes analysis, actions and tracking to ensure a continual operational improvement program.
• MI reporting: Deliver MI reporting for boards and committees, including delivery of automation initiatives to improve MI reporting data collation and reporting.
• Responsibility for any direct line reports: Plan and monitor resources and resource capacity within an allocated team to ensure that all deliveries are maintained, and service levels upheld.
• Commercial management: Explore opportunities to identify and implement efficiency and automation across ICS Fund operations governance and controls initiatives.
• Facilitating communication: Drive communication across stakeholders and all levels of jurisdictional service teams.
• ICS and Group Initiatives: represent the team in any Governance and control ICS and group initiatives or projects to ensure ICS fund operational requirements taken into consideration.
  
  

Documentation And Analysis

• Deliver necessary documentation to support efficiency or automation initiative.
• Produce detailed process and procedure documentation.
• Identify and report opportunities for business process re-engineering and produce business requirements specifications when required.
• Complete gap analysis to support necessary process and procedure documentation updates.
  
  

Reporting And Control

• Produce, maintain and deliver reporting based on agreed requirements
• Maintain and evidence appropriate governance
• Run operational workshops
• Produce updates for internal communication and presentations.
• Present updates to staff and stakeholders.
  
  

Essential Requirements

• Min 3 years manager experience within the Financial Services industry.
• Min 5 years Financial Services industry experience.
• Audit background beneficial.
• Excellent verbal and written communication and organisational skills.
• Strong process analytical skills.
• Logical and critical thinking.
• Data and process visualization: The ability to create and interpret visual representations of data and processes to provide insights to stakeholders Strong Microsoft 365 applications skills (Excel, Word, PowerPoint).
• Business Analysis qualification. (Advantageous).
• Familiarity with Accounting and Investor systems, including Investran, InvestOne, Viewpoint, Tcube, PureFunds. (Advantageous).