Retail Specialist

Position : ARC Retail Specialist

Department : Sales

Location : All Regions

Reporting to : Retail Development Manager

The Prestige Cosmetics Group is one of the subsidiaries of CAVI Brands and is one of the leading distributors of luxury fine fragrance, cosmetics, and specialised skincare in Southern Africa. Some of the luxurious brands include Chanel, Bvlgari, La Prairie, and Dolce & Gabbana to name a few. The Prestige Cosmetics Group epitomizes luxury, dynamism, sophistication and excellence and is offering an exciting opportunity for a driven and ambitious individual to join the team as a Retail Specialist for Chanel in ARC stores.

PURPOSE OF THE ROLE

Drive sales, motivate, train, and coach the sales team, ensure that standards are maintained, build brand and maintain brand image/awareness.

CHANEL RETAIL SPECIALIST KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Drive achievement of sales targets
• Event planning identified, arranged and co-ordinated within store to drive sales targets (at least 1 event per month)
• Monitor monthly performance axes split/slow lines and determine suitable actions to address problems
• Achieve a minimum IPT of 2.5

BRAND MANAGEMENT

• Increase brand awareness and image by adhering to grooming and uniform guidelines
• Always maintain counter hygiene according to brand standards
• Merchandising of stock according to merchandising guidelines

STOCK MANAGEMENT & MERCHANDISING

• Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof
• Identify and plan supplies and counter tools for counter for the month and ensure orders are placed timeously
• Submit stock management sheets to RDM monthly/weekly
• Identify maintenance issues and snags and ensure these are resolved

RELATIONSHIP MANAGEMENT

• Ensure client experience and customer journey is upheld and reinforced
• Build in-store relationships with all levels of team and store management
• CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients
• Drive increased customer data base (attraction of NEW customers)
• Manage in store customer complaints or concerns and provide feedback to RDM’s regarding any customer issues or feedback within 24 hours

ADMINISTRATION

• Submit claim forms for overtime, night work (holidays etc.)
• Counter checklist submitted weekly to RDM
• Submit counter event report including photographs to RDM
• Submit competitor and trade insights including photographs within the mall and store environment

TEAM TRAINING AND COACHING

• Induct new ARC staff members on Chanel
• Identify training needs for team members within ARC on Chanel
• Coach, train and oversee the development of ARC team members on Chanel
• Submit role play and coaching tracking forms monthly to RDM
• Participate in weekly team meetings for on-going communication

COMPETENCIES

• Deciding and Initiating Action
• Leading and Supervising
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

REQUIREMENTS/QUALIFICATIONS

Matric certificate

At least 3 years retail and cosmetics experience

Certificate in Beauty/Make-Up is advantageous

Job: Sales and Service

Primary Location: Tygervalley Mall