Senior Atlassian Engineer

Ovations Technologies (Pty) Ltd


Date: 14 hours ago
City: Pretoria, Gauteng
Contract type: Full time
12 month contract at a leading financial services provider. Hybrid

Key Responsibilities:

  • Translate business requirements into Jira workflows and configurations.
  • Manage and optimise Jira Service Desk and Jira Service Management projects.
  • Administer all Jira solutions across the group, including multiple service desks and boards.
  • Contribute to the architectural input and strategic planning of Jira solutions to support scalability and maintainability.
  • Configure and support Atlassian Marketplace plug-ins.
  • Design and maintain specialised reporting and dashboards using Easy BI (e.g. SLA performance tracking).
  • Provide third-line and BAU (Business As Usual) support for Jira-related issues.
  • Collaborate with Business Analysts, developers, and business stakeholders to deliver tailored solutions.


Essential Skills & Experience:

  • In-depth knowledge of Jira Service Desk and Jira Service Management.
  • Strong experience configuring Jira and Marketplace plug-ins.
  • Proficiency in Easy BI for advanced reporting and dashboard creation.
  • Demonstrated experience in Jira architecture and solution design.
  • Familiarity with ScriptRunner, automation rules, and REST APIs.
  • Ability to work independently and collaboratively within a team.
  • Proven third-line support experience in enterprise environments.


Preferred Qualifications:

  • Atlassian certifications (e.g. ACP-100, ACP-400).
  • Knowledge of Confluence, Bitbucket, and ITIL practices.
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