Retail & Online Sales at Skinny laMinx

Skinny laMinx is a textile and homewares brand in Cape Town, founded in 2008. 

We’re looking for someone to join our small collaborative team to do the following:

• Manage our Showroom Store and facilitate in-person sales.
• Manage and facilitate online and email sales.
• Prepare online orders for shipping.
• Book courier collection for online and wholesale orders.
• Assist with admin around our V&A Waterfront store.
• Assist with general admin tasks.
• Office management.

You’ll need the following attributes:

• You are proactive, motivated, systematic, organised and thorough.
• You are highly skilled at switching between tasks.
• You can communicate by email and in person with clarity, warmth and patience,
• You understand the need to put the customer and customer experience at the heart of the business.
• You have an eye for analyzing and improving our retail experience, within the bounds of our brand’s values.
• You are at ease with navigating digital platforms.
• You are presentable, flexible, trustworthy and friendly.

You need these Skills And Experience

• Solid experience in retail sales.
• Good general computer literacy.
• Solid experience in using an online retail platform (preferably WooCommerce).
• Some experience with inventory management systems (preferably DEAR / Cin7Core)
• Warm and friendly communication skills, both verbal and written.
• A thorough, detail-orientated approach to work.
• A well-developed ability to multi-task

Your key responsibilities:

Studio Store sales, including:

• Assisting customers with retail sales.
• Merchandising our studio store.
• Maintaining stock levels in our studio store.
• Managing orders & communication for custom requests.
• Performing stocktakes.

Online sales including:

• E-commerce and email customer communications.
• E-commerce and email order processing, including invoicing and confirming payments.
• Packing online orders accurately and beautifully.

Logistics and shipping:

• Shipping of online sales with courier partners.
• Upkeep of shipping and tracking admin and records.
• Sales tracking and troubleshooting.
• Communications with our courier partners.

V&A store support, including:

• Maintaining and communicating shift schedules.
• Ensuring V&A staff has shift replacement when needed.
• Covering at the V&A on an ad-hoc basis.
• Occasional ad-hoc V&A-related tasks.

Office management and general admin support, including

• Ordering office or packaging supplies.
• Petty cash management.

NOTE: 

This description of duties is not intended to be an exhaustive job description