Pre-Sales Engineer

An Amazing Career Opportunity for Pre- Sales Engineer

Location: Johannesburg / Cape Town, South Africa

Job ID: 40094

Profile Summary

Provides Physical Access Control technical expertise to support field sales, inside sales and channel partners in closing deals with current and prospective customers in the Southern/East/West African markets, South Africa in particular. Will be the primary technical resource for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and being the product advocate for readers, credentials, controllers, Apple/google wallet solution and Mobile access. Articulates PACS technology and product positioning to both business and technical user. Identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process; establish and maintain strong relationships throughout the sales cycle Duties and Responsibilities Include the following, other duties may be assigned. Develop, present, and respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions.

About HID Global

HID Global powers the trusted identities of the world’s people, places and things. We make it possible for people to transact safely, work productively and travel freely. Our trusted identity solutions give people secure and convenient access to physical and digital places and connect things that can be accurately identified, verified and tracked digitally. Millions of people around the world use HID products and services to navigate their everyday lives, and over 2 billion things are connected through HID. We work with governments, educational institutions, hospitals, financial institutions, industrial businesses, and some of the most innovative companies on the planet. Headquartered in Austin, Texas, HID Global has over 4500 employees worldwide and operates international offices that support more than 100 countries. HID Global is an ASSA ABLOY Group brand. HID Global has is the trusted source for secure identity solutions for millions of customers and users around the world. In India, we have two Engineering Centre (Bangalore and Chennai). Global Engineering Team is based in Chennai and one of the Business Unit Engineering team is based in Bangalore. Check us out: www.hidglobal.com and https://youtu.be/23km5H4K9Eo

LinkedIn: www.linkedin.com/company/hidglobal/mycompany/

Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions. Are you ready to make a difference? Join us and help shape the future of security.

Duties and Responsibilities include the following, but are not limited to:

Specific duties include the following. Other duties may be assigned as required.

• Work with teams to convey customer requirements and devise new ways of putting HID products to use
• Cooperate with Engineering on specific product or solution custom requirements (CPO) & developments
• Identify sales opportunities and support them to achieve sales plans
• Collaborate with sales teams to understand customer requirements, promote the sale of company products, and provide sales support
• Prepare and deliver technical presentations that explain products or services to customers and prospective customers
• Support the team at exhibition & events and provide first level technical training to new partners when required
• Document account activities, generate reports, and keep records of business transactions with customers and suppliers
• Provide technical and non-technical support and services to customers or other staff members regarding product.
• Provide technical pre-sale support such as product configuration, product inquiries, POC and system integration support
• Provide advice to customers, especially for integration projects
• Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest productline development
  
  

Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill set, and/or ability required.

• Demonstrated Access Control experience and technical aptitude,
• 7+ years relevant experience in Access Control technical/sales role. Experience in the South African market strongly desired
• Good public speaking skills and an ability to present and communicate in a clear and concise fashion
• Ability to quickly learn new industries, markets, and technologies
• Experience working independently as well as in a team environment
• Strong interpersonal communication skills Knowledge of and experience with MEA markets and critical end users in key strategic verticals
• Ability to work with and deal with various languages and cultures Education and/or Experience
• College degree in Engineering/Computer Science is strongly preferred
• Ability to effectively communicate in English verbally and in writing.
• Ability to read and interpret technical journals, specifications, international technical standards, etc. Computer Skills
• Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
• Familiar with operating systems, such as Windows, etc. Work Requirements
• Travel and fieldwork including international travel will be required, therefore the employee must possess or can acquire valid travel authorization Work Environment
• in addition to the country of focus you will have to support other countries 100% remote covering MEA business hours
• Present directly to customers on behalf of HID and/or our Partners and can understand requirements and present the appropriate solution from our product set to meet and exceed the requirements and expectations
• Aid other departments in the company when required (support, Professional Services, Product Marketing, Product Management, etc.) You will provide technical leadership, market intelligence and strategic direction on behalf of your accounts to internal stakeholders such as Product Marketing and Sales leadership
• On Site support during Technical inquiries and POC.
  
  

Your background:

• Excellent problem-solving skills with a customer centric approach.
• Passionate about apps and things, how things talk to each other and how they do that in a secure way.
• A willingness to learn and develop knowledge concerning regulatory standards applicable to our business.
• Good communication, interpersonal and intercultural skillset, able to communicate and act on different hierarchy levels effectively
• Good team spirit and adaptability
• Experience in custom data configuration.
• Experience in Apple/ google wallet solutions.
  
  

Work Requirements

• Must be legally eligible to work in South Africa.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Employees work primarily in an office and laboratory environment, within a well-ventilated area, and is exposed to moderate noise levels.
• Some limited scope for Hybrid/Flexible working.
  
  

Technical Requirements:

• Experience and technical understanding of physical access control products or related technologies.
• Experience with smart card readers, cryptography, and security practices
• Experience with Web API such as (REST, JSON and SOAP).
• Experience with consuming Web APIs using for example Postman, curl or similar.
• Ability to read and interpret technical journals, specifications, international technical standards, etc.
  
  

Desirable Skills:

• Cloud Computing
• App OS SDK experience (Google, Apple iOS)
• Scripting experience (Python, Javascript, C#, PowerShell...)
• Linux
• Protocol experience, such as OSDP, MQTT, HTTP, TCP/IP, Bluetooth.
• Logical access experience (PKI, FIDO2/WebAutn, OpenID/OAuth)
• Demonstrated understanding of smart card protocols and APIs.
• Cyber Security framework experience (NIST, OWASP, SOC2 etc.).
  
  

Why apply?

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.
  
  

This opportunity may be open to flexible working arrangements.

HID is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.