Service Supervisor Global Grade 10

Date: 14 hours ago

City: Boksburg, Gauteng

Contract type: Full time

Position Outputs

Leading a Team of Service Artisan to repair Engine and Generator components
Achievement of cost centre financial targets and Key Performance Indicators.
Resolve internal & external customer queries.
Effective control of cost centre expenses and WIP management.
Ensure effective communication between team, management, peers & customers.
Ensure service work is carried out in compliance with quality standards (OEM Guidelines).
Apply policies and procedures; this includes Safety, warranty decisions, service warranty investigations, etc.
Ensure outputs of service audits are achieved.
Apply Barloworld Equipment leadership philosophy.
Achievement of a team environment that enables maximum productivity and profitability (Performance management of team).
Competency development of team.
On the job supervision – safety of team.
Reporting of team Key Performance Indicators and prospects.

Qualification, Experience And Competencies

Qualified artisan or Mechanic in relevant trade (e.g., Diesel mechanic / Earthmoving Equipment mechanic).
Minimum five years’ experience after qualification.
Service Planner experience for at least 2 years.
Team Leader or Supervisory exposure/experience will be an advantage.
Exposure to managing a Team including Sound interpersonal and communication skills.
Experience with Engine components end to end Process including troubleshooting and problem-solving skills
Understanding of the Quality processes
Able to achieve results utilising talent in team.
Computer literate (MS Office and SIS ET, SAP & CRM).
Basic technical report writing skills & Failure analysis Skills
.Will be required to work overtime including Stand-by Driver’s License – Code B

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