Senior Production and Quality Assurance Coordinator

Purpose of the job: Oversees and drives quality assurance initiatives to ensure the highest standards of product or service quality. This role involves developing and implementing quality management systems, leading internal audits, and fostering a culture of continuous improvement within the organisation.

Required outputs: Functional

• Develop and implement quality management systems, processes, techniques and tools for manufacturing and internal logistics operations in accordance with industry best practices and regulatory requirements
• Ongoing innovation and improvement of processes to meet customer needs and business tactics
• Observes regular audits and assessments to identify areas for improvement and ensure compliance with quality standards
• Provides management reports for strategic decision making
• Observe and ensure compliance with governance and established policies, systems, procedures and practices
• Observes and ensures internal audits to evaluate adherence to quality standards and regulations are conducted
• Prepare and present audit reports, including findings and recommendations for improvement
• Ensure compliance with relevant industry certifications and regulations
• Evaluate effectiveness of the quality management system by conducting quality system audits with respect to implementation, maintenance, improvement and auditing of the quality management system rooted in ISO 9001
• Ensure compliance with Safety, Health and Environment standards
• Observe and ensure compliance with governance and established policies, systems, procedures and practices
• Maintain a framework of measurements that support early problem detection
• Analyse data and identify trends to develop and implement corrective and preventive actions
• Provide quality assurance support and advisory
• Work closely with research and development, production, and supply chain teams to ensure quality standards are met throughout the product lifecycle
• Participate in project meetings and provide input on quality considerations
• Identify and implement opportunities for continuous improvement in quality management systems and processes
• Maintain contact and build good working relations with all functions to facilitate continuous improvement of the quality management system (QMS)
• Develop and deliver training programs on quality management systems and processes to employees and key stakeholders
• Stay abreast of industry best practices and regulatory changes in quality management, share best practice with all key stakeholders
• Manage and report on key performance indicators (KPIs) related to quality
• Ensure governance related to processes are in place and shared with stakeholders
• Demonstrates an interest in and understanding of others; adapts to the team and builds team spirit; recognises and rewards the contribution of others; listens, consults others, and communicates proactively; supports and cares for others; develops and openly communicates self-insight