Customer Service Specialist

Are you a customer-first rockstar with a clear, confident phone presence? Do you thrive in a fast-paced environment helping people and solving problems? We're a remote BPO company hiring on behalf of a growing E-commerce brand—and this could be your chance to join their team!

This is a phone-heavy customer service role, so we’re looking for someone who sounds polished, professional, and pleasant on calls. If you’re quick-thinking, organized, and love making customers smile, we want to hear from you!

• Handle inbound and outbound calls with a focus on providing outstanding customer experiences
• Respond to order inquiries, returns, shipping questions, and general product information
• Resolve complaints calmly and professionally
• Document every interaction clearly in the company CRM
• Work closely with internal teams to ensure issues are followed through and resolved

• Minimum 2 years experience in customer service (E-commerce experience is a plus)
• C1-level English—spoken and written
• You sound great on the phone—friendly, confident, and professional
• Tech-savvy and quick to learn new tools
• Able to work full-time and committed to a long-term opportunity
• Organized, reliable, and thrive in a remote work environment

Around $1,000/1,200month (USD)

Plus bonuses, perks, and guaranteed raise structure!

All applicants will be asked to submit a short video introduction as part of the hiring process. This helps us evaluate communication skills, professionalism, and presence—key traits for this role.

• Access to 10 days PTO
• Annual guaranteed raise
• Fully remote
• Competitive salary
• Paid training
• Exceptionally supportive team
• Inclusive and fun work culture
• Opportunities for upskilling and career growth
• 100% Work-from-home
• Job security and long-term stability

Monday to Friday, 9am to 5pm EST (Full-time only)

• USB Headset with Noise Cancellation
• Working Webcam
• Computer with at least 1.8 GHz processor and 4GB RAM
• Main Internet: Minimum 25 Mbps (cable connection preferred)
• Backup Internet: Minimum 10 Mbps