Systems Engineer (Core Services)

Optimal Growth Technologies


Date: 2 hours ago
City: Midrand, Gauteng
Contract type: Full time
Systems Engineer (CORE Services)

Location: Midrand

Duration: 12 months

Main Responsibilities

  • The Systems Engineer will be required to compile granular deployment plans containing step by step technical detail for change implementations.
  • Successful implementation of the self-compiled or alternate engineer compiled deployment plans.
  • The applicant will become involved in delivery & support of cutting-edge projects within the telecommunications industry and will assist within the team with the analysis and design of new and enhanced roll-outs of the latest Releases and Patches.
  • Support integration and deployment of new interfaces, solutions and innovations.
  • Support large complex projects to ensure dependencies on the CORE system is technically sound and meet functional and non-functional requirements.
  • Support enablement of new features via APIs and System Integrations.
  • Works closely with architects and service designers to realise new solutions and services, to leverage the platform capabilities


Qualifications And Experience

Projects

  • Ensuring project timelines are met


Change control

  • Ensuring deployment plans are submitted on time
  • Ensuring deployment plan implementation is completed correctly and on time


Task Tracking & SLA fulfilment

  • Maintain and resolve Service Desk tickets as per the designated priority assigned


Time logging

  • Ensuring all work log detail and time spent reflects correctly using Remedy, Jira, ManageEngine Service Desk


Personal Development

Ongoing training and certifications to be completed as per Personal Development Plan

  • 7-8 years of work experience as an engineer in a financial services environment
  • Expertise in system support DEVOPS and can draw on their experience to drive improvements in system monitoring with automation, third party tools and frameworks
  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management skills.
  • Knowledge in ITIL Service Operations processes and Agile methodology. ITIL V4 Certification and Scrum fundamentals is an added advantage.
  • Knowledge in mobile money systems, integrations or Financial systems
  • Must be able to work without supervision & meet tight deadlines/schedules
  • Good presentation skills, proactive & self-motivated
  • Strong expertise in troubleshooting complex technical issues across software, hardware, and network environments.
  • Experience in change implementation process.
  • Proficient in using diagnostic tools, log analysis, and remote troubleshooting techniques.
  • Familiarity with ticketing systems and support software (e.g., JIRA, Zendesk, or ServiceNow).
  • Excellent communication skills, both written and verbal, with the ability to effectively communicate technical concepts to non-technical users.
  • Strong problem-solving and analytical thinking skills, with a keen attention to detail.
  • Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
  • Customer-centric mindset and a passion for delivering exceptional customer service.
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