Systems Engineer (Core Services)

Date: 5 hours ago

City: Midrand, Gauteng

Contract type: Full time

Systems Engineer (CORE Services)

Location: Midrand

Duration: 12 months

Main Responsibilities

The Systems Engineer will be required to compile granular deployment plans containing step by step technical detail for change implementations.
Successful implementation of the self-compiled or alternate engineer compiled deployment plans.
The applicant will become involved in delivery & support of cutting-edge projects within the telecommunications industry and will assist within the team with the analysis and design of new and enhanced roll-outs of the latest Releases and Patches.
Support integration and deployment of new interfaces, solutions and innovations.
Support large complex projects to ensure dependencies on the CORE system is technically sound and meet functional and non-functional requirements.
Support enablement of new features via APIs and System Integrations.
Works closely with architects and service designers to realise new solutions and services, to leverage the platform capabilities

Qualifications And Experience

Projects

Change control

Task Tracking & SLA fulfilment

Maintain and resolve Service Desk tickets as per the designated priority assigned

Time logging

Ensuring all work log detail and time spent reflects correctly using Remedy, Jira, ManageEngine Service Desk

Personal Development

Ongoing training and certifications to be completed as per Personal Development Plan

7-8 years of work experience as an engineer in a financial services environment
Expertise in system support DEVOPS and can draw on their experience to drive improvements in system monitoring with automation, third party tools and frameworks
Excellent communication and interpersonal skills.
Strong organizational and time-management skills.
Knowledge in ITIL Service Operations processes and Agile methodology. ITIL V4 Certification and Scrum fundamentals is an added advantage.
Knowledge in mobile money systems, integrations or Financial systems
Must be able to work without supervision & meet tight deadlines/schedules
Good presentation skills, proactive & self-motivated
Strong expertise in troubleshooting complex technical issues across software, hardware, and network environments.
Experience in change implementation process.
Proficient in using diagnostic tools, log analysis, and remote troubleshooting techniques.
Familiarity with ticketing systems and support software (e.g., JIRA, Zendesk, or ServiceNow).
Excellent communication skills, both written and verbal, with the ability to effectively communicate technical concepts to non-technical users.
Strong problem-solving and analytical thinking skills, with a keen attention to detail.
Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
Customer-centric mindset and a passion for delivering exceptional customer service.

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