Data Centre Technician

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Data Center Technician (DCT) responsibility is the maintenance of all Data Centre White Space, ensuring a 24/7 service.The DCT provides a service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions.

Key Performance Objectives

PO 1: Data Centre Support and monitoring of infrastructure:

• Provide data center support to clients which including: provisioning, asset management, monitoring, implementation, troubleshooting and support for data center operations and related infrastructure
• Set up all Data center configurations including the planning, sourcing and installing of all cabling
• Ensure that assigned infrastructure at the client site is configured, installed, tested and operational
• Install and configure software, if relevant, according to client requirements.
• Perform necessary checks, apply monitoring tools and respond to alerts
• Physical and system monitoring of DC Infrastructure relating to power, cooing and DC management.
• Daily walk through checks of facilities environment
• Understanding of DC Suite eg. IQ Suite and Struxureware
  
  

PO 2: Problem and Error Identification:

• Proactively identify problems and errors
• Log all such incidents timeously with the required level of detail
• Liaise with all stakeholders including client IT environments, vendors, carriers and Dimension Data colleagues to expedite diagnosis of errors and problems and to identify a resolution
  
  

PO 4: Resolution of incidents and requests:

• Investigate first line support assigned calls and identify the root cause of incidents and problems
• Ensure efficient and comprehensive resolution of incidents and requests
• Carry out repairs by coordinating product requests and liaising with other team members.
• Report and escalate issues to 3rd party vendors if necessary
• Take full ownership for managing the incident to resolution within the service level requirements
• Escalate requests and exceptions to the 2nd line support team
• Provide continuous feedback to clients and affected parties and update all systems and/or portals in line with IS /Dimension Data procedures
• Compile breach and other reports that are necessary for the correct operation of processes
• Identify failures and short-comings in the current processes and escalate with recommendations
  
  

Academic qualifications and certifications:

• Matric
• Technical certification CCNA/A+/N+; MCSE or other relevant certification
• CDCP (Advantageous)
  
  

Required experience:

• Demonstrated experience gained within a similar role, preferably a similar data center environment.
  
  

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.