Occupational Health Technician MMH250704-5

Role Purpose

To conduct relevant Occupational Health assessments at various sites within scope of practice and to ensure results are captured within the required turnaround time, whilst providing administrative support to the nurse practitioner.

Requirements

• A National Senior Certificate is essential
• Certification and sound practical knowledge in audiology, spirometry and vision testing is essential
• At least two years working experience in the occupational health field
• Proven work experience in an administrative field; including financial management, bookings and co-ordination of services
• Practical knowledge of occupational health principles
• Valid driving licence and own insured vehicle is essential – candidate will be required to drive to various sites
• MS 365 proficiency
  
  

Duties and Responsibilities

PROCESS

• Conduct spirometry, vision and audiology assessments.
• Support the Nurse Practitioner with medical procedures.
• Arrange appointments for patients and maintain the booking system.
• Assist with follow-ups and queries relating to patient appointments.
• Assist with various administrative tasks, including but not limited to reception duties, generating proposals, payment follow-ups with clients, and card machine and payment reconciliations.
• Travel to various sites as and when required.
• Update and maintain the filing system on site.
• Answer and direct incoming calls efficiently.
• Ensure all data required for entry on the relevant system is accurately captured.
  
  

CLIENT

• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.
  
  

PEOPLE

• Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
• Participate and contribute to a culture of work-centric thinking, productivity, service delivery and quality management.
• Take ownership for driving career development.
  
  

FINANCE

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Provide input into the risk identification processes development and communicate recommendations in the appropriate forum.
  
  

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