Head of Operations in South Africa

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

The Head of Operations will oversee the end-to-end operational infrastructure of the Company’s regulated financial services platform. This includes responsibility for client onboarding, trade lifecycle management, transaction reporting, reconciliation, and general operational risk controls to ensure efficiency, compliance, and scalability.

Regulatory Compliance & Governance

• Ensure operational policies and procedures are compliant with regulatory requirements
• Maintain detailed records for audit and regulatory inspection
  
  
  

Operational Efficiency & Controls

• Design and manage core processes related to client onboarding, KYC, trade execution, settlement, and reconciliation
• Monitor service level performance and operational KPIs
• Identify and address process inefficiencies and operational risks
  
  
  

Technology & Business Continuity

• Oversee integration of operations systems and controls with trading and compliance platforms
• Ensure continuity planning and data protection protocols are effectively implemented
  
  
  

Leadership & Internal Collaboration

• Work cross-functionally with Compliance, Risk, and IT to ensure robust operational infrastructure
• Lead and manage operations team members
  
  
  

Requirements:

• Bachelor’s degree in Finance, Business, or related field (relevant postgraduate qualification will be considered an advantage)
• Minimum of 5 years’ experience in an operations leadership role in the financial services industry, preferably within the derivatives or investment space, preferably with exposure to products such as Securities, OTC derivatives (such as CFDs) and Knockout Options
• Demonstrated expertise in OTC derivatives and financial market risk management
• Strong understanding of operational risk, systems, and internal control frameworks
• Experience implementing business continuity and data protection protocols
• Strong understanding of the FAIS Act, Financial Markets Act, and associated FSCA and FMA regulations
• Experience in retail investments, trading and/or retail financial services
• Strong analytical, problem-solving, and stakeholder engagement skills
• Excellent written and verbal communication skills in English
• Strong leadership and mentoring ability
• Capable of handling complex and non-routine compliance challenges
• High ethical standards and commitment to integrity and transparency
• Resilient under pressure and adaptable in a fast-paced environment
• Must meet FSCA Fit and Proper requirements
  
  
  

What you will get in return:

• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock
• Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community
  
  
  

Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.