Service Centre Agent - Inbound
Novus Holdings
Date: 13 hours ago
City: Johannesburg, Gauteng
Contract type: Full time

Job Desciption
On the Dot a division of Novus Holdings is looking to appoint a dynamic and energetic individual to assume responsibility as Service Centre Agent. The position will be based in their offices in Ormonde.
Key Duties and Responsibilities
- Inbound and outbound calls
- Handling publisher complaints and queries
- Handling Customer queries and complaints
- Data importing, compiling print orders and communicate to all relevant people.
- Data Cleaning
- Analysing various types of data
- Problem solving
- Contribute to a positive customer experience by providing quick and accurate responses
- should be able to work together in a team or with different teams.
- Handle customer engagement.
Educational Requirements
- Proficient in relevant software packages and applications
- Basic data analytical skills
- Proficient in MS Excel
Experience Requirements
- At least 4 years’ experience in a Customer Service role or in a call centre environment
- General administration skills
- Customer handling experience especially difficult customers
- Ability to follow instructions and procedures
- Proficient in relevant software packages and applications
- Basic data analytical skills
Skills and Competencies
- Proficient in MS Excel
- Good telephone etiquette
- Good interpersonal and communication skills
- Good verbal and written communication skills in English and Afrikaans
- Good listening skills
- Customer focused
- High attention to detail
- Ability to work under pressure
- Drive and tenacity
- Empathetic
- Professional
- Must be Multiskilled
- Team player
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