Service Centre Agent - Inbound

Novus Holdings


Date: 13 hours ago
City: Johannesburg, Gauteng
Contract type: Full time

Job Desciption

On the Dot a division of Novus Holdings is looking to appoint a dynamic and energetic individual to assume responsibility as Service Centre Agent. The position will be based in their offices in Ormonde.

Key Duties and Responsibilities

  • Inbound and outbound calls
  • Handling publisher complaints and queries
  • Handling Customer queries and complaints
  • Data importing, compiling print orders and communicate to all relevant people.
  • Data Cleaning
  • Analysing various types of data
  • Problem solving
  • Contribute to a positive customer experience by providing quick and accurate responses
  • should be able to work together in a team or with different teams.
  • Handle customer engagement.

Educational Requirements

  • Proficient in relevant software packages and applications
  • Basic data analytical skills
  • Proficient in MS Excel

Experience Requirements

  • At least 4 years’ experience in a Customer Service role or in a call centre environment
  • General administration skills
  • Customer handling experience especially difficult customers
  • Ability to follow instructions and procedures
  • Proficient in relevant software packages and applications
  • Basic data analytical skills

Skills and Competencies

  • Proficient in MS Excel
  • Good telephone etiquette
  • Good interpersonal and communication skills
  • Good verbal and written communication skills in English and Afrikaans
  • Good listening skills
  • Customer focused
  • High attention to detail
  • Ability to work under pressure
  • Drive and tenacity
  • Empathetic
  • Professional
  • Must be Multiskilled
  • Team player
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