Service Centre Agent - Inbound

Job Desciption

On the Dot a division of Novus Holdings is looking to appoint a dynamic and energetic individual to assume responsibility as Service Centre Agent. The position will be based in their offices in Ormonde.

Key Duties and Responsibilities

• Inbound and outbound calls
• Handling publisher complaints and queries
• Handling Customer queries and complaints
• Data importing, compiling print orders and communicate to all relevant people.
• Data Cleaning
• Analysing various types of data
• Problem solving
• Contribute to a positive customer experience by providing quick and accurate responses
• should be able to work together in a team or with different teams.

• Handle customer engagement.

Educational Requirements

• Proficient in relevant software packages and applications
• Basic data analytical skills
• Proficient in MS Excel

Experience Requirements

• At least 4 years’ experience in a Customer Service role or in a call centre environment
• General administration skills
• Customer handling experience especially difficult customers
• Ability to follow instructions and procedures
• Proficient in relevant software packages and applications
• Basic data analytical skills

Skills and Competencies

• Proficient in MS Excel
• Good telephone etiquette
• Good interpersonal and communication skills
• Good verbal and written communication skills in English and Afrikaans
• Good listening skills
• Customer focused
• High attention to detail
• Ability to work under pressure
• Drive and tenacity
• Empathetic
• Professional
• Must be Multiskilled
• Team player