Collections Manager Mr Price Money (Call Centre)

We’re looking for a strategic and results-driven Collections Manager to lead our Collections Operations, optimize performance, and drive recovery outcomes aligned with business goals.

Qualifications: Education: Matric (required) Diploma or Degree in a related field (preferred). Experience: Minimum 5 -8 years in collections, with at least 2–3 years in a Collections leadership or managerial role. Skills & Knowledge: Strong understanding of debt collection laws (NCA, Debt Collectors Act) Experience with dialer systems and CRM tools Good grasp of productivity and capacity planning Ability to connect risk and recovery strategies with operational execution
• Intermediate Excel skills

Responsibilities: Lead the Collections Team: Manage the day-to-day operations of the collections call centre. Performance & Reporting: Monitor key metrics and create reports to track team performance and ensure targets are met. Budget Management: Oversee the collections budget (OPEX & CAPEX) and ensure spending stays within limits. Set Standards: Define clear performance goals for the team and adjust them as needed to meet business expectations. Data-Driven Decisions: Use daily, weekly, and monthly data to forecast trends and improve results. Why Join Us? Be part of a dynamic team driving real impact Work in a fast-paced, results-driven environment
• Opportunity to grow and shape the future of collections at Mr Price Money