Credit Controller - eBilling Specialist

ROLE OVERVIEW

We are seeking a detail-oriented and proactive Credit Controller with a strong focus on eBilling and collections to join our finance team.

This role is critical in ensuring timely and accurate uploading of invoices through various client billing platforms, managing billing queries, and supporting the firm's cash flow through effective Accounts Receivable practices.

DUTIES AND RESPONSIBILITIES

eBilling & Invoicing:

• Interpret and apply client billing guidelines including LEDES formats, UTBMS codes, tariffs and standard instructions.
• Upload invoices to client-specific eBilling platforms (e.g. Serengeti, Tymetrix, Onit, CounselLink, Ariba, etc).
• Resolve eBilling rejections and queries promptly, ensuring resubmissions within 24 hours.
• Liaise with fee earners and legal support staff to ensure billing accuracy and compliance.

Client & System Maintenance:

• Maintain and update eBilling client profiles in internal systems (CMS and eBilling Matrix), including:

o Tariff structures and

o Budget deadlines

o Billing exclusions

o Portal access credentials

o Standard billing instructions

• Ensure onboarding of new clients includes accurate documentation standing instructions, communication to the firm and system updates.

Accounts Receivables & Collections:

• Monitor and reconcile client account statements.
• Follow up on outstanding payments and escalate overdue accounts to relevant stakeholders.
• Record all client communications and collection activities in CMS.
• Coordinate with relationship attorneys to support collection efforts.
• Process refunds and request write-offs where applicable.
• Manage consolidated billing and finalize prebills for designated accounts.
• Retrieve remittance details from portals and ensure timely and accurate payment allocation.
• Distribute special statements to clients within the first four working days of each month.

Accounting & Administrative Support:

• Track and report costs associated with eBilling platforms.
• Submit invoices for portal usage and ensure timely payment.
• Assist with month-end financial tasks and reporting.

SKILLS AND KNOWLWDGE

• Strong interpersonal and communication skills (verbal and written).
• Proven ability to build relationships with internal stakeholders and clients.
• Excellent attention to detail and accuracy.
• Effective time management and ability to work under pressure.
• Solid understanding of debt collection principles and bookkeeping.
• Proficient in data entry and record-keeping.
• Advanced proficiency in MS Office (especially Excel).
• Experience with legal billing platforms and financial systems

PREFERRED EXPERIENCE

• Matric, including Accounting and Mathematics
• Relevant Credit Control Diploma / similar
• 5+ years of prior experience in a legal or professional services environment.
• Familiarity with eBilling platforms and legal billing standards.
• Understanding of law firm billing cycles and client relationship dynamics.
• Clear criminal and credit history (must be disclosed upfront)