SecureFire National Command Manager

Location: Fidelity SecureFire HQ, Midrand
Reports to: Chief Fire Officer / Head of Fire Operations
Type: Full-time, Shift-Based (Rotating 12-hour shifts including nights, weekends, public holidays)

POSITION OVERVIEW

The SecureFire National Command Manager serves as the strategic nerve centre of South Africa’s leading private fire response force. Operating from SecureFire’s advanced Fire National Command Centre, this role directs and manages all fire-related incidents virtually and digitally across all 9 provinces, using live GPS tracking, GIS mapping, integrated command software, and real-time tactical communication.

This is a high-responsibility, technology-enabled position where national incidents are managed live — with direct command input, cross-provincial coordination, and full accountability for operational decision-making. The Command Manager is also responsible for directing tactical overlays and live map data to on-the-ground fire crews, and maintaining constant communication with fireground team leaders during deployments.

KEY RESPONSIBILITIES

Real-Time Incident Management

• Assume full operational control over all active fire incidents across South Africa from the National Command Centre
• Prioritise incidents based on severity, SLA requirements, and resource availability
• Make live tactical deployment decisions, manually override or delay automated dispatches when appropriate
• Monitor and manage multiple concurrent incidents while maintaining national situational awareness

Resource Deployment & Mapping Control

• Direct the movement of all first, second, and third responder vehicles
• Use the GIS command map and horizontal screen interface to:
• • Plot incident locations
  • Track unit movements
  • Draw tactical perimeters and exclusion zones
  • Transmit digital overlays and route instructions directly to on-the-ground crews
• Provide spatial direction to field teams in congested areas, limited-access zones, or complex multi-building sites

Communication with Fireground Teams

• Maintain direct two-way communication with fireground team leaders during live operations
• Relay tactical updates, map visuals, response adjustments, and instructions in real time
• Support the ground commander with environmental data, risk assessments, and second-responder timing

Technology-Driven Command

• Operate GIS-based systems, GPS vehicle tracking, and FireNet AI for live decision support
• Manage incoming incident triggers from WhatsApp auto-dispatch and control centre alerts
• Record all incident actions in FireNet for transparency, compliance, and post-event analysis

Multi-Agency & Internal Coordination

• Liaise with SecureDrive, SecureGuard, technical fire teams, and client site supervisors
• Escalate incidents when risk thresholds are breached and activate integrated resources where necessary
• Deliver situational briefings to SecureFire management and coordinate response messaging for clients

QUALIFICATIONS

Essential:

• Firefighter 1 and 2 (SAESI, IFE or equivalent)
• Hazmat Awareness and Hazmat Operations
• Incident Command Qualification (NFPA, SAESI, or equivalent)
• First Aid Level 3 (valid)

Preferred:

• Basic Life Support (BLS)
• Experience in digital fire control centres or remote operations command
• Familiarity with private-sector SLA-based deployment models

EXPERIENCE & COMPETENCIES

• Minimum 7 years operational firefighting or incident leadership experience
• Experience managing multiple active incidents or response zones simultaneously
• High proficiency with GPS tracking systems, GIS mapping tools, and digital dispatch dashboards
• Strong command voice and decision-making under pressure
• Solid understanding of tactical operations across South Africa’s major metros
• Comfortable communicating directives to field crews with clarity and authority

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.