Global Customer Fulfillment (GCF) Specialist

Do you enjoy being the first point of contact of helping our customers? Would you like to be part of a collaborative and supportive team? About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers About the Role
This position plays a critical role in ensuring the smooth and efficient execution of customer fulfillment operations at LexisNexis. It is both a core driver of day-to-day order processing and a strategic contributor to process innovation and continuous improvement. As a GCF Specialist, you’ll manage customer orders while also leading initiatives that modernize how we work, using tools like Salesforce (SFDC) and CPQ, automation technologies, and data analytics to increase efficiency and impact
Responsibilities

• Processing and managing customer orders accurately across all contract types, ensuring timely and correct fulfillment
• Resolving complex fulfillment issues by investigating root causes and coordinating with internal teams
• Serving as a trusted advisor and subject matter expert across GCF operations
• Leading or contributing to cross-functional projects that improve fulfillment workflows and tools
• Analyzing data to identify operational inefficiencies and recommending automation or process enhancements
• Championing new technologies and practices, helping teams adopt system changes effectively
• Collaborating across departments (Sales, Legal, Customer Support, Finance) to align and improving end-to-end order processes
• Supporting training, documentation, and knowledge-sharing efforts within the GCF team globally

Requirements

• Have experience in order processing, customer operations, or fulfillment-related roles
• Be proficient in Salesforce (SFDC), CPQ, and related CRM platforms
• Have strong analytical skills and a data-driven approach to solving problems
• Show excellent communication and collaboration abilities across teams and regions
• Able to balance detailed operational work with broader project initiatives
• Be adaptable, organized, and self-driven in dynamic environments
• Show familiarity with automation tools, Lean/Six Sigma, and order-to-cash systems (e.g., Oracle, SAP)
• Demonstrate the ability to lead projects, manage change, or roll out new tools/processes

Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals Working for You We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Medical Aid
• Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
• Modern family benefits, including adoption and surrogacy
• Study Leave

About the Business LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120 Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here Please read our Candidate Privacy Policy We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law USA Job Seekers: EEO Know Your Rights .