Account Manager - Thorburn Security Solutions

About Us

Are you a driven and strategic sales professional with a passion for enterprise client management and technology solutions? Thorburn Security Solutions is seeking a dynamic Account Manager to lead business growth, build lasting client relationships, and shape the future of integrated security services.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

New Business Development

• Identify and connect with potential enterprise clients through smart outreach and relationship building.
• Cold call and network to build a strong pipeline of opportunities.
• Research and engage decision-makers, set up meetings, and present tailored solutions.
• Collaborate with internal teams to develop compelling proposals and pricing strategies.
• Handle objections and negotiations with professionalism and confidence.

Client Retention & Relationship Management

• Present new products and services to existing clients.
• Enhance relationships through regular engagement and solution alignment.
• Coordinate internal and external client debriefs to ensure satisfaction and continuous improvement.

Strategic Business Planning

• Attend industry events and conferences to stay ahead of market trends.
• Consult with senior management on business opportunities and service innovation.
• Identify new campaigns, services, and distribution channels to drive growth.

Sales Operations & CRM Management

• Maintain accurate records in Salesforce and other CRM tools.
• Track activity, forecast sales targets, and support the team in achieving goals.
• Ensure all team members represent the company professionally and consistently.

Bid & Tender Management

• Lead bid qualification and submission processes.
• Manage online tender platforms and coordinate with the bid office.
• Support the call center team and administrator in identifying and closing opportunities.

Skills and Competencies

• Strong leadership & communication
• Financial & marketing acumen
• Sales-driven with initiative & negotiation skills
• Proficient in reporting & spreadsheets
• Problem-solving & goal-oriented
• Team player with a positive attitude
• Customer-focused with planning & prospecting abilities

Qualifications

• Bachelor’s degree in related field preferred
• At least 5 years of solution selling management experience within a B2B environment.
• Operational experience in the services sector is a distinct advantage
• Preferably with experience and major successes in security (physical and manned), with a knowledge of technology solutions.
• Knowledge of the most current technologies and products used in the industry.
• Knowledge of key role players and industry trends within Security solutions and related services.