(1132) Museum Manager - ExMan

Brief description

The main purpose of this position is to manage and implement the strategic vision of the South African Reserve Bank (SARB) Museum, including overseeing exhibitions, outreach and educational initiatives to enhance the reputation and public image of the SARB. This role plays a key part in advancing the SARB’s values and ongoing commitment to transparency, accountability and open communication with the public.

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Lead and implement the strategic vision of the SARB Museum, ensuring its alignment with the broader objectives of the SARB.
• Apply the target operating model, processes and standards to support efficient operations and governance across the museum’s services, including visitor experiences, events, exhibitions, educational outreach and programming, publications and public programming.
• Oversee marketing, advocacy, outreach and communications for the museum, making effective use of multimedia platforms such as video, podcasts, social media and digital content production, to enhance visibility, storytelling and public engagement.
• Develop comprehensive schedules that outline agendas and desired outcomes for museum activities and projects, fostering engagement with both internal and external stakeholders.
• Evaluate the effectiveness of the museum’s programmes and projects and drive continuous improvements.
• Manage relationships with a wide range of stakeholders, including the public, academic institutions, government entities and business, to enhance the museum’s profile, performance and impact.
• Maintain a consistently high standard of customer service and excellence across all museum operations.
• Administer the museum’s budget and collaborate with other departments, where required.
• Stay informed about advancements and innovations that could enhance museum projects and programmes.
• Coordinate research relevant for the museum’s needs, such as temporary exhibitions or podcast programming.
• Prepare quality reports, including monthly statistics to track the museum’s performance, operations and effectiveness.
• Ensure adherence to all relevant standards, policies, procedures and health and safety protocols as well as compliance with all legislative requirements related to the management of the museum.
• Manage and support the development and performance of the museum team, including interns, students and tour guides.