Collections Consultant

Job Advert Summary

Join Mobalyz Services, part of the forward-thinking Mobalyz group, as a Collections Consultant within our dynamic Collections team. Based in our vibrant office, this role is pivotal to maintaining the financial health and sustainability of the company. As a Collections Consultant, you will be responsible for managing and optimizing collection processes, ensuring timely recovery of outstanding amounts while adhering to company policies and legal requirements. You will engage with clients to negotiate payment plans, provide thoughtful solutions to disputes, and ensure excellent customer service. Mobalyz has been revolutionizing the way finance operates within the mobility sector, emphasizing innovation and customer-centric approaches to modern challenges. Align yourself with a company that is synonymous with growth and empowerment in financial services, and leverage your skills to play a crucial role in enhancing our operations and contributing to an entrepreneurial product ecosystem. This position offers a unique opportunity to be part of an organization dedicated to transforming the industry and improving people’s lives through mobility solutions. Apply today to take the next step in your career with us.

Minimum Requirements

• Minimum Matric or NQF equivalent (NQF Level 4)
• Minimum 1 year collections experience in asset-based finance essential
• Debt review experience beneficial
• Understanding and/or experience of the Collections and Recoveries cradle to grave environmentwould be beneficial (Debt Review/ Asset Management/ Legal/ Off Balance Sheet Recoveries).

Duties and Responsibilities

• Assertively and respectfully collect monthly instalments and arrear balances due
• Educate the client on paying on his/her chosen instalment date and the consequences of not paying on time (arrear interest being charged and possible legal action to be implemented)
• Handle customer enquiries both telephonically and via e-mail
• Manage and resolve customer complaints
• Provide customers with product and service information and always educate the client
• Update existing customer information
• Identify and escalate priority issues
• Diarize and follow up on customer calls
• Document all call information according to standard operating procedures on our collections system
• Identify and overcome objections
• Respond to customer questions