Spec: Product Manager

Job description:

Business unit, Department, Reporting Business UnitConverged CommunicationsDepartmentUC or Network SolutionsPosition reports toExecutive; Product ManagementJob grade/levelS5

Core Description

Responsible for the execution of the Internet product lifecycle management process, including financial and market performance of Telecommunications products through the product life cycle. The role optimises product performance and customer satisfaction. Functions include targeting, competitive positioning, external environment analysis, technology planning and setting product roadmaps and coordination of product line strategies together with relevant

stakeholders. Responsible for defining the strategic product portfolio direction and objectives to ensure execution of the business strategy.

Key Deliverables / Primary Functions

• Gather and analyse market requirements and convert these into system requirements; drive the development of differentiated products or enhance existing products, with defined processes
• Manage product portfolio, including development of description, value proposition, offerings and packages, cost and pricing and maintain product information on operational support systems
• Manage product performance, including fulfilment assurance, financial performance and product life cycle considerations (i.e. building product roadmaps, particularly technology roadmaps)
• Position products and outbound messaging with collateral, and enable the sales force through training, incentives and battle cards
• Promote products externally with press, clients, and partners and monitor the competition
• Measure existing customer service performance, continually refresh and optimise technology and conduct research and development
• Manage change requests, paper and electronic invoices, order forms price plans and feature and package codes on billing systems

Core Functional Skills & Capabilities Product Management (2023) Product Knowledge Process Orientation Business Acumen Relationship Building Core Behavioural Competencies Job Match Formulating Strategies & Concepts Presenting and Communicating information Adapting & Responding to change Applying expertise & Technology Adhering to principles and values Culture Match Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma OR NQF 4: Grade 12 Additional Education -Preferred /Advantage Experience

5 years relevant experience

Or

NQF4 (Grade 12) with 7 years experience

Certifications Preferred/Advantageous Certifications: eTOM ITIL Project Management Professional Memberships in Relevant Industry ECSA - Engineering Council of South Africa Level of Engagement & Span of Control

Span of Control

1 to 0

Level of Engagement

C suite external and external

Special Requirements / Employment Condition Valid Drivers license Ability to work staggered hours, shifts, overtime and respond to call-outs Workplace / Physical Requirements Hybrid Remote Worker Revenue Generating Non-Billable