Ultrasound Field Engineer

Job Description Summary

As an Ultrasound Field Engineer, you will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence. Also, in this role, you will be in charge of developing and maintaining strong interpersonal relationships with customer representatives.

Responsibilities

Job Description

• Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on designated equipment.
• Daily interfacing with doctors and technicians on equipment status issues.
• Acting to ensure satisfaction to primary customers, maintaining daily communications with them to ensure resolution and proper follow-up, leading to customer satisfaction.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Identifying Sales opportunities and communicate to account team and assists in the growth and direction of business in assigned geographic area.
• Working as a member of the local team to provide efficient and cost effective service delivery to all accounts with assigned area.
• Responsible for Warranty and PMS contract cost control.
• Responsibly completeing all administration tasks on time.
• Ensureing timely completion of FMIs and PMS inspections documentation for assigned accounts.
• Teaching and assisting other Field Engineers on advanced and complex troubleshooting and technical fixes.
• Playing a leading role in complex and multifuntional rooms.
• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
  
  

Required Qualifications

• Holding a National Diploma, B-Tech Degree, or equivalent qualification.
• Strong technical and analytical capabilities.
• Advanced experience in Field Services; expertise in Ultrasound is desirable.
• Ability to work independently with minimum direction,
• Comprehensive knowledge of a specific modality or multi-modalities,
• Ability to encouraging growth and shared learning in team settings.
• Fluent in English,
• Ability communicate effectively across diverse teams and communities.
• Very good organizational skills,
• Strong customer skills: ability to deal tactfully and effectively with differences of opinion.
  
  

Preferred Qualifications

• Relationship Building Demonstrates the ability to build positive connections across all levels, manage conflict effectively, and foster strong networks both inside and outside the organization.
• Expertise Sharing Applies specialized technical expertise, engages in continuous professional development, and shares knowledge using relevant technologies.
• Execution & Ownership Delivers high-quality, customer-focused outcomes. Works methodically, takes initiative, and leads tasks independently with confidence.
• Resilience & Emotional Agility Performs well under pressure, maintains composure, embraces feedback, and balances work-life demands with a positive attitude.
• Teamwork Contributes to team cohesion, communicates openly, supports others, follows policies, and upholds ethical and safety standards.
• Flexibility & Drive Adapts to change, embraces new ideas, adjusts communication style, and works diligently toward personal and professional growth.
  
  

Additional Information

Relocation Assistance Provided: No