IT Desktop Support Engineer

We are currently looking for an IT Desktop Support Engineer based in Johannesburg to join our dynamic team.

Purpose of the Role

To ensure maximum availability, reliability, and performance of end‑user technology and systems, supporting Sales, Aftersales, Finance, and Administration across the dealership network, while maintaining strong compliance and asset control standards.

Desktop Support Mandate – Five Core Pillars

• Availability

Ensure all staff have fully operational and functional technology at all times.

• Reliability

Proactively maintain systems, apply updates, and prevent incidents before they occur.

• User Experience

Deliver fast, professional, and low‑disruption technical support across all sites.

• Asset Integrity

Maintain accurate IT asset records and ensure accountability for all devices.

• Compliance

Ensure all IT activities align with POPIA and internal policies.

Key Areas of Responsibility

• End ‑ User Support
• Act as first point of contact for all IT support requests (helpdesk, phone, walk‑ins)
• Diagnose and resolve hardware, software, and connectivity issues
• Windows 10/11 environments
• Microsoft 365 applications
• Dealer Management Systems (DMS)
• Manage user accounts (Active Directory & Microsoft 365):
• Creation
• Password resets
• Permissions
• Deactivation
• Support email, Teams, OneDrive, and related platforms

Infrastructure & Site Maintenance

• Install, configure, and maintain:
• Workstations and laptops
• Printers and scanners
• POS and peripheral devices
• Apply OS updates, patches, and security fixes
• Perform routine system health checks and preventative maintenance
• Troubleshoot basic network issues (LAN, Wi‑Fi, IP, cabling)
• Setup and onboard new users, including device imaging and configuration

Escalation & Collaboration

• Escalate complex issues to senior IT staff with clear diagnostics
• Liaise with third‑party vendors and OEM support teams
• Communicate effectively with non‑technical stakeholders
• Support IT projects such as:
  • System rollouts
  • Hardware refreshes
  • Migrations

Operating Environment

• Multi‑site dealership environment (showrooms, workshops, offices)
• Regular inter‑site travel required
• High‑volume support environment with strong SLA expectations
• Direct engagement with internal teams, vendors, and OEMs

Requirements

Qualifications

• Grade 12 (Matric)
• Relevant IT certifications (Advantageous):
• CompTIA A+ / N+
• Microsoft MCP / MTA
• Additional networking or systems qualifications beneficial

Experience

• Minimum 3+ years in:
• Desktop support / IT Helpdesk / Field technician roles
• Windows 10/11 environments
• Multi‑site or multi‑branch environments (advantageous)
• Automotive or dealership exposure beneficial

Critical Skills & Competencies

Technical Competencies

• Advanced troubleshooting across hardware and software
• Windows 10/11
• Microsoft 365 administration
• Active Directory
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Printers and peripherals
• Experience with ticketing systems (Jira Service Management)

Behavioural Competencies

• Strong problem‑solving ability
• Service‑orientated communication style
• Ability to work independently across multiple sites
• Strong documentation discipline
• High accountability and ownership
• Effective escalation and collaboration capability

Digital Proficiency

• Microsoft 365 suite and admin tools
• Active Directory
• Collaboration tools (Microsoft Teams, Confluence)
• Helpdesk systems (Jira)
• Basic networking tools and diagnostics

Salary: R15 000 – R25 000 p/m

Location: Sandton (Travel between dealerships in the network) *Own Vehicle Required

The Ideal Candidate Profile

Thrive in a fast‑paced, high‑pressure IT environment

Take ownership of system uptime and user experience

Are disciplined, detail‑driven, and process‑oriented

Deliver consistent, high‑quality technical support

Communicate effectively with both technical and non‑technical users

Are proactive, reliable, and committed to continuous improvement

If you are ready to play a critical role in maintaining operational uptime and IT excellence, please submit your application to: ***email_hidden*** and we will contact you as soon as possible.