Learning & Development (L&D) Officer

Learning & Development (L&D) Officer – Job Description

We are currently looking for a Learning & Development (L&D) Officer based in Johannesburg to join our dynamic team.

The Learning & Development (L&D) Officer is a delivery‑focused, facilitation‑accredited learning professional responsible for implementing, delivering, and reinforcing approved learning programmes across the business.

Purpose of the role:

• Deliver structured learning interventions
• Facilitate capability uplift at role level
• Reinforce behavioural, service, and performance standards
• Support certification, onboarding, and skills application

You do not own L&D strategy or frameworks — you execute learning with discipline, consistency, and professionalism.

Learning & Development Mandate (5 Core Pillars)

• Facilitated Delivery
• Deliver approved learning programmes using accredited facilitation methodologies.
• Capability Uplift
• Support measurable improvement in skills, confidence, and on‑the‑job application.
• Consistency
• Ensure learning content and behavioural standards are applied consistently across teams and locations.
• Application
• Reinforce learning through practice, coaching, and observation.
• Feedback Loop
• Provide structured insight into skills gaps and learning adoption back to L&D leadership.

Key Areas of Responsibility

• Learning Programme Delivery & Facilitation
• Skills Reinforcement & On‑the‑Job Application
• Certification & Assessment Support
• Onboarding & Refresher Training
• Learning Administration & Reporting
• Behavioural & CX Standards Reinforcement

Learning Programme Delivery (Facilitation Accredited)

• Deliver approved L&D programmes across:
• Sales
• Service
• Customer Experience
• Systems & CRM
• Product fundamentals (where applicable)

Facilitate

• Classroom training
• Virtual learning sessions
• Practical, workshop‑based learning
• Apply recognised adult‑learning and facilitation methodologies

Skills Reinforcement & Application

• Role‑plays
• Scenario‑based learning
• Practical exercises
• Support teams in translating theory into applied behaviour
• Observe performance on the floor and provide structured coaching input

Certification & Assessment Support

• Facilitate assessments, knowledge checks, and certification activities
• Support learners in achieving required competence levels
• Track progress, completion, and outcomes
• Escalate recurring learning or performance gaps

Onboarding & Refresher Training

• Support onboarding programmes for new employees
• Deliver refresher training for existing teams
• Reinforce key behavioural, service, and compliance standards
• Ensure learning consistency across locations and roles

Learning Administration & Reporting

• Attendance
• Completion
• Certification status
• Update LMS or learning trackers as required
• Learning uptake
• Engagement levels
• Capability gaps

Behavioural & CX Standards Reinforcement

Reinforce approved service behaviours

• Customer engagement standards
• Communication tone across channels
• Follow‑up and professionalism standards
• Act as a visible role model for expected behaviours

Operating Environment

• Multi‑site, multi‑role organisation
• Classroom, virtual, and experiential learning formats
• Frontline sales, service, and support teams
• Fast‑paced, execution‑driven operational environment
• Regular interaction with dealerships and operational leaders

Minimum Qualifications

• Grade 12
• Learning & Development
• Human Resources
• Training or Education (Advantageous)
• Accredited Facilitator Qualification (Mandatory)
• ETDP / SETA accreditation (Mandatory))

Experience Requirements

• 2–5 years’ experience in:
• Learning delivery
• Training facilitation
• Capability development or skills programmes
• Experience working with adult learners and frontline teams
• Exposure to automotive, retail, or service environments advantageous

Critical Skills & Competencies

• Facilitation & Learning Competencies
• Confident and structured facilitation capability
• Ability to engage diverse learner groups
• Strong coaching and questioning skills
• Ability to simplify content for applied learning

Behavioural Competencies

• High professionalism and energy
• Accountability and discipline
• Adaptability in live environments
• Strong interpersonal and communication skills

Digital Proficiency

• Learning Management Systems (LMS) or learning trackers
• MS Office Suite
• Digital presentation and facilitation tools
• CRM or operational systems exposure advantageous

Salary

R 30 000 – R45 000 p/m basic salary including benefits (provident fund)

The Ideal Candidate Profile

• Thrive in a high‑pressure, high-performance environment
• Enjoy working with data, numbers and digital tools
• Demonstrate strong work ethic and accountability
• Are highly competitive and driven to win
• Communicate confidently through digital channels
• Are proactive, self-motivated, and consistently exceed expectations

If you're a Builder and ready to join a high‑performance team, please send your application to:

***email_hidden*** and we will contact you as soon as possible.