Systems Engineer - #347177

Reference: SW004656-JM-1

My client, who is an Information Technology solutions provider is seeking to employ a Systems Engineer to be based at Stellenbosch.
The ideal candidate will have 4-5 years’ experience supporting Microsoft on premise and cloud environments, experience supporting MacOS and have the necessary A+, N+ and MCITP / MCTS / MCSA qualifications.

Position Summary and Primary Objectives
The Systems Engineer role is to provide support and perform maintenance within the client organizations computing environment utilizing Endpoint Management technologies. The Systems Engineer will also manage, provide support on and maintain client Microsoft 365 environments including services such as Exchange Online, SharePoint, Teams, etc.
The Systems Engineer will also troubleshoot problematic areas using either one of the following ways; onsite visit, via telephone, email or remote support.
The Systems Engineer will serve as a 3rd level of escalation for the Service Desk attending to more intricate service requests or requests which require a higher level of permissions.


Requirements:
Qualifying Experience

• 4-5 years’ experience supporting Microsoft on premise and cloud environments.
• Experience supporting MacOS
• Experience with N-Able products including N-Central, Cove Data Protection and Mail Assure.
• Experience with Office 365, Exchange Hybrid Configuration, SharePoint, Teams, as well as other Office 365 applications.
• Experience maintaining a thorough understanding of existing and emerging Microsoft 365 core technologies
• Experience installing/uninstalling software, patches, updates on Desktops and Laptops.
• Advanced understanding and troubleshooting, of how a network functions/communicates/integrates with end devices and systems.
• Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points.
• Knowledge of WAN technology 3G, Diginet, ADSL, Satellite, etc.
• Knowledge of TCP/IP networks, troubleshooting, diagnostics, VPN troubleshooting, routing.
• Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting.
• Knowledge regarding, routers (logging into a router. basic configuration)
• Knowledge of anti-virus and virus removal.
• Correct loading & reloading procedures of computers and servers, restoring of data, loading of drivers & software.
• Extensive Server knowledge: sharing, security, Active Directory knowledge, Server Virtualization and security hardening.
• Customer Service experience

Education and Training

• Grade 12
• A+
• N+
• MCITP/MCTS/MCSA
• MS-900, AZ-900 (Additional certifications such as MS-740, MS-203, MS-500 and MS-700 a benefit)
• MS-102 or equivalent (MD-102 as beneficial)
• Other IT related certifications may be presented

Main Duties / Key Accountabilities

• Provide professional and proactive administration for Microsoft 365 and related applications available in the Azure platform
• Assist with the setup, configure, maintenance and support of Microsoft 365 tenants on behalf of customers.
• The position responsibility requires independent analyses, communication and problem solving.
• Work is performed with little supervision and requires initiative and judgment.
• To Progress/close incidents to satisfactory conclusion on the incident system.
• Works with vendor support contacts to resolve technical problems.
• To provide a mentor and training role to co-workers.
• Some level of Technical Pre-Sales assistance to customers is expected.
• Other Duties as required

Personal Attributes and Skills Required

• Rise to the occasion when presented.
• Own car and valid driver’s license.
• Will need to mentor lower level support staff

Working Hours

• Normal hours of Work will range from 8:00 to 17:00.
• Hours may vary and will require occasional evening and weekend work as directed by the company needs.