QA & Workflow Manager - #354122

A vacancy exists for a QA & Workflow Manager based at Medipost Pharmacy in Cape Town, Parrow Industria. Medipost Pharmacy is a national pharmacy, delivering medication to patients across South Africa. We have a specialized facility for Oncology, Renal and HIV medication management. The position will report to the Production Manager.

• Forecasting and Planning of QA and Workflow teams in accordance with predicted monthly and daily output and target requirements.
• Ensuring compliance of QA processes with existing Standard Operating Procedures (SOP’s).
• Review and updating of SOP’s and assisting with compiling of training manuals
• Management of Staff:

o  Leave processes
o  Performance appraisals
o  Disciplinary action
o  Training & development
o  Rewards & Recognition Program

• Departmental alignment with other management and operations to ensure outputs and targets are achieved.
• Development, planning and monitoring of reports to ensure daily compliance with service level agreements.
• Recording and analysis of departmental and individual outputs.
• Investigation, recording and reporting of customer complaints.
• Ensuring housekeeping standards are met within departments in accordance with required Pharmacy standards. GPP.
• Weekly and monthly reporting to Production Manager regarding performance and budget expenditure.
• Perform any ad-hoc projects which might be necessary for the department and group at large.
• Oversee Schedule 6 register compliance with GPP.

Requirements:

• B.Pharm Degree
• 5 years Healthcare experience in QA & Production environment
• 3-5 years managerial experience & People Management skills
• GWP

 
Competencies:

• MS Office (Focus on Excel)
• Good managerial and Administrative skills
• GWP
• Interpersonal skills
• Good communication skills: Written & Verbal
• Ability to interpret large volumes of data
• Analytical
• Numeracy
• Excellent Time management
• Strong organising and prioritising skills
• Understanding of basic HR Processes
• Accuracy and attention to detail
• Forecasting and planning skills