Manager: Business Analysis - #360027

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

This role is within Everyday Banking in Voice and Service Enablement, reporting into Business Process Management.

The successful candidate will be required to lead business analysis activities across our business systems, create a high performing and efficient function through process optimisation, development and upskilling of the team. He/She will be an experienced professional with expertise and experience in leading Business Analysis teams and delivery of Business Transformation initiatives. The incumbent will also be required to perform the role of Product Manager/Owner for a Salesforce Transformation programme within Voice & Service Enablement area.

Job Description

KEY RESPONSIBILITIES:

Business Analysis:

• Coach and lead the business analysis team, determining the right approach for the team to take and evaluating this through the life of a project. Act as a recognized expert, continuously reflecting and challenging the team and creating an environment for success.
• Managing resources to deliver on the strategic goals of projects, squads, and business as usual initiatives in accordance with the parameters of budget, quality and timelines.
• Ensure business needs and requirements are understood and met by the team. Apply strategic thinking in how to provide the best solution for the business.
• Define methods and standards for eliciting requirements, defining standards and quality targets whilst managing multiple stakeholder perspectives and expectation.
• Work with relevant stakeholders to develop conceptual views of business solutions and capabilities required to support the business strategy.
• Collaborate with multi-disciplinary teams (Process engineers, UI/UX designers, CX designers), including operational and technology teams, to execute on BAU and transformational programmes.
• Investigate, identify, and implement business improvement and efficiencies within the business that is based on market research, competitor analysis and customer needs.
• Provide input to the development of business cases, and post implementation monitoring, tracking, and reporting of financial and non-financial benefits.
• Explore and evaluate technological advances and innovations that could benefit operations. Identify opportunities for automation and digital solutions to improve efficiency and accuracy.
• Drive the development of the business analysis team to achieve high performance team culture through embedding formal development plans and providing regular coaching.
  
  

Product Management:

• Create the product road map, manage the product backlog and work with the teams to break epics into features, and features into user stories, including defining benefit hypothesis and agreeing acceptance criteria.
• Elicit client needs, ensures that features meet Definition of Ready as part of pre-PI planning and the Continuous Exploration process.
• Active involvement in team and program meetings, including, feature writing (if required), PI planning, all team meetings such as Daily Stand Ups, Sprint Reviews, Sprint Retrospectives, Sprint Planning and Backlog Refinement
• Ensure alignment between work delivered and ultimate expectations as defined in the feature statements.
  
  

MINIMUM REQUIREMENTS:

• Bachelors degree in IT, Information Systems, Computer Science or equivalent NQF 7 qualification
• Certification in Business Analysis (FTI, etc.)
• SAFe Training (PM/PO, Agilist, etc.)
• Product manager/Owner Experience
• Knowledge of agile methodology and frameworks like Scrum, Kanban, Scaled Agile (SAFe), etc.
• 8+ years business & system analysis experience
• 8+ years Banking ⁄ Technology/ Financial Services environment experience
  
  

DESIRED:

• Masters in IT, Information Systems, Computer Science or equivalent NQF 9 qualification
• SAFe Certification (PM, PO, Agilist, etc.)
• 10+ years business & system analysis experience
• 10+ Banking ⁄ Technology/ Financial Services environment experience
  
  

WHAT’S ON OFFER:

• Hybrid working environment.
• Great Team environment
• Autonomy to produce excellent results and delight colleagues and customers.
• Work in a multi–disciplinary environment
• Opportunity to discover and learn.
• Excellent Employee Benefits
  
  

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised