Central Reservations Agent - #389725

Company Description

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Job Description

As Central Reservations Agent you will directly support the Central Reservations Manager in driving the performance of the reservations team. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and team members. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Central Reservations Manager for driving up-selling within the property and to ensure optimal use of all distribution channels.

• To serve the needs of the business, our guests and our colleagues by supporting the successful delivery of all requests received on behalf of the hotel.
• Assist the Central Reservations Manager in the effective operation of the Reservations department, to meet the business goals set out for the Department.
• Assist in managing incoming reservation requests in order to avoid a back log of reservations.
• Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies. Quality check reservations made the previous day
• Maintain a motivational working environment within the department, and with other colleagues.
• Follow all reasonable work-related requests made by your manager which may be outside your normal job activities, to achieve complete guest satisfaction and service.
  
  

Qualifications

Hospitality qualification would be advantageous.

Reservations or receptionist experience