Country Manager (Expat) - #389775

Recruitment Matters Africa (Pvt) Ltd


Date: 6 days ago
City: Johannesburg, Gauteng
Contract type: Full time
Our client is seeking a Country Manager who will be responsible for overseeing all aspects of the company's operations in Zambia. This role demands a strategic leader who can drive business growth, ensure regulatory compliance, and manage a diverse team.

Responsibilities

  • Develop and implement the company’s strategy in the country to achieve business goals and objectives.
  • Set clear goals and KPIs for the local team in alignment with global strategies.
  • Continuously assess and adjust strategies to respond to market changes and opportunities.
  • Oversee the day-to-day operations of the company in Zambia, ensuring all processes run smoothly and efficiently.
  • Implement and optimize operational procedures to enhance productivity and customer satisfaction.
  • Ensure the timely and effective execution of marketing and promotional activities.
  • Ensure the company adheres to all local laws and regulations related to betting and gambling.
  • Liaise with regulatory bodies and ensure all required licenses and permits are obtained and maintained.
  • Stay informed about changes in the legal environment and adjust company practices accordingly.
  • Recruit, train, and manage staff, fostering a productive and motivated workforce.
  • Foster a positive and motivating work environment that encourages teamwork and high performance.
  • Conduct regular performance reviews and provide feedback and coaching to employees.
  • Conduct market research to identify opportunities, threats, and trends.
  • Develop strategies to enhance market presence.
  • Identify opportunities for growth and expansion within the market.
  • Develop strategies to improve market share and enhance brand presence.
  • Build and maintain relationships with key customers (VIP Customers) and stakeholders.
  • Ensure exceptional customer service and address any issues or concerns promptly.
  • Gather customer feedback and use it to improve products and services.
  • Manage the budget, monitor expenses, and ensure financial targets are met.
  • Monitor financial performance, including revenue, expenses, and profitability.
  • Implement cost-control measures and ensure financial targets set by Group are met.
  • Track and report on the performance of the business, including sales, customer acquisition, and retention.
  • Analyze data to identify trends and areas for improvement.
  • Make informed decisions to drive continuous improvement and business growth.
  • Promote the company’s brand and services, ensuring a positive public image by utilizing various marketing channels.
  • Ensure consistent brand messaging and positioning across all touchpoints.
  • Represent the company at industry events, conferences, and public engagements.
  • Identify and pursue new business opportunities, partnerships, and collaborations.

Skills

  • Leadership and team management.
  • Strategic planning and execution.
  • Operational efficiency and process optimization.
  • Regulatory compliance and risk management.
  • Market research and analysis.
  • Financial acumen and budgeting.
  • Business development and partnership building.
  • Excellent communication and negotiation skills.
  • Customer service excellence.
  • Problem-solving and decision-making.
  • Understanding of an e-commerce business model.
  • Ability to manage both retail and online sales channels.
  • An interest in marketing and understanding of marketing processes.
  • Excellent leadership and communication skills.
  • Ability to think strategically and make sound decisions.

Qualifications

  • Bachelor’s degree in business administration, Management, or a related field.
  • Master’s degree will be an added advantage.
  • Proven experience in a senior management role, preferably within the betting or gaming industry.
  • Strong understanding of the country’s regulatory environment.
  • Proficiency in financial management and budgeting.
  • Experience in market analysis and business development.
Post a CV

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