Assistant Facilitator

Role Purpose

Effectively deliver learning experiences in order to enable individual, team and business performance.

Requirements

Qualification

• Matric or equivalent (Essential)
• OD-ETDP (Occupationally Directed Education Training Development Practice) certification ((Desirable))
• Degree in Human Resources, Learning and Development or related field (Desirable)
• Facilitate the learning unit standard (Desirable)

Experience

• Previous Learning facilitation experience
• Exposure to the insurance, healthcare administration or financial services environment (preferred)

Knowledge

• Knowledge of adult learning principles and methodologies
• Knowledge of the learning life-cycle
• Knowledge of business processes, products and regulations
• Knowledge of business environment and insurance industry

Additional

• Valid driver's license (Desirable)

Duties and Responsibilities

Internal Process

• Assist in delivering learning events, interventions and programmes aligned to business and learning needs.
• Assist in end-to-end learning experience to provide a positive learning experience in which learners are encouraged to be actively engaged in the learning process and achieve learning goals.
• Assist in providing feedback to the relevant stakeholders on the content, implementation, uptake and landing of learning events aligned to the desired learning outcomes.
• Engage with the Learning and Development team, relevant subject matter experts and other stakeholders to become proficient and keep up to date with any changes on the subject matter.
• Adapt facilitation approach to meet various learning styles within the learning group and to maximise learning experience.
• Communicate all logistics, requirements and tools needed to the relevant coordinator to ensure the learning intervention runs smoothly.
• Gather evaluation and feedback on learning intervention and compile relevant reports.
• Provide feedback to relevant stakeholders on learner progress, participation and performance.
• Maintain effective and efficient record keeping on the relevant systems.
• Administer assessments in line with relevant regulations and policies to determine competence of learners.
• Assist in Identifying and delivering post learning initiatives to continually embed learning to enhance the learning process.

Client

• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

People

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.

Finance

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

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